Utilities & Energy Solution

Mission-Critical Communications for Utilities

Emergency-grade platform for outage notifications, maintenance alerts, payment reminders, and 24/7 customer service. Deliver critical messages in under 60 seconds with 99.99% reliability and complete compliance audit trails.

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99.99% delivery SLA
PUC/PSC compliant
Deploy in 1-2 weeks
99.99%

Message delivery success rate

75%

Reduction in customer service calls

35%

Improvement in payment collections

<60s

Emergency notification delivery time

Built for Mission-Critical Utility Operations

Enterprise-grade reliability and compliance for essential services

Mission-Critical Reliability
99.99% uptime SLA with redundant infrastructure, priority emergency routing, and guaranteed message delivery for critical communications
Infinite Scalability
Handle 100,000+ simultaneous calls during major outages. Scale instantly from routine notifications to emergency mass communications
Regulatory Compliance Built-In
Meets PUC, PSC, and federal requirements with comprehensive audit trails, delivery confirmations, and exportable compliance reports
Real-Time Operations Dashboard
Monitor outage notifications, customer call volume, AI performance, and regulatory compliance in real-time from a unified command center

Complete Utility Communication Suite

From emergency notifications to routine customer service

Outage & Restoration Notifications
Instantly notify affected customers of power outages, gas disruptions, or water service interruptions with real-time restoration updates
  • Mass notification in under 60 seconds
  • Geographic targeting by affected area
  • Real-time restoration status updates
  • Multi-channel delivery (voice, SMS, email)
Scheduled Maintenance Alerts
Proactive notifications for planned maintenance, service interruptions, and infrastructure work to reduce complaint volume
  • Advance notice campaigns (24-72 hours)
  • Address-specific targeting
  • Automatic reminder sequences
  • Two-way acknowledgment tracking
Payment & Billing Reminders
Automated payment reminders, overdue notices, and payment plan confirmations to improve collections and reduce delinquencies
  • Reduce late payments by 35%
  • Payment plan enrollment automation
  • Disconnect notice delivery
  • Payment confirmation via IVR
Emergency Mass Notifications
Critical infrastructure alerts, safety warnings, boil water advisories, and natural disaster communications with guaranteed delivery
  • 99.99% delivery SLA
  • Priority routing for emergencies
  • Multi-language support
  • Regulatory compliance reporting
24/7 AI-Powered Customer Service
AI agents handle routine inquiries about service status, billing questions, start/stop service requests, and report outages
  • Handle 1,000+ calls simultaneously
  • Outage reporting automation
  • Billing inquiry resolution
  • Service connection scheduling
Regulatory Compliance & Audit Trails
Complete documentation of all customer communications with timestamps, delivery confirmations, and compliance reporting
  • Full audit logs & call recordings
  • PUC/PSC compliance reporting
  • Delivery confirmation tracking
  • Regulatory filing exports

Enterprise Features for Regulated Utilities

Everything you need for compliant, reliable customer communications

Emergency Communications
  • Instant mass notification (60 sec)
  • Geographic area targeting
  • Priority emergency routing
  • Real-time delivery tracking
  • Multi-language support (50+ languages)
Customer Service Automation
  • AI outage reporting & status
  • Automated payment processing
  • Service start/stop requests
  • Billing inquiry resolution
  • Appointment scheduling
Compliance & Security
  • PUC/PSC compliance tracking
  • Complete audit logs & recordings
  • Delivery confirmation reports
  • Data encryption & security
  • NERC CIP compliance support
Integration & Reporting
  • CIS/billing system integration
  • Outage management system (OMS) sync
  • GIS mapping integration
  • Real-time analytics dashboards
  • Custom regulatory reports
View All Features

Trusted by Energy & Utility Providers

Scalable solutions for utilities of all types and sizes

Electric Utilities (IOU, Municipal, Co-op)
Outage notifications, planned maintenance alerts, smart meter programs, energy efficiency tips
Natural Gas Utilities
Leak alerts, safety notifications, meter reading appointments, pipeline maintenance
Water & Wastewater Utilities
Boil water advisories, service interruptions, meter reading, conservation alerts
Renewable Energy Providers
Solar/wind production updates, net metering notifications, community solar enrollment
Energy Retailers & REPs
Rate plan notifications, enrollment confirmations, billing inquiries, competitive market communications
Telecommunications & Broadband
Service outages, maintenance windows, billing reminders, tech support automation
District Energy & Steam
Steam service notifications, maintenance scheduling, billing reminders, safety alerts
Public Utility Commissions
Consumer complaint management, rate case notifications, public comment coordination

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"During our worst storm in 20 years, FoneSwift notified 45,000 affected customers in under 2 minutes. The system handled real-time restoration updates as crews restored power, dramatically reducing call center volume. Our PUC compliance officer was impressed with the audit trails."
James Mitchell photo
James Mitchell
VP of Customer Operations, Regional Power & Light
"We switched from our legacy notification system to FoneSwift and cut our communication costs by 60%. The AI handles routine billing inquiries and service requests 24/7, freeing our CSRs for complex issues. Integration with our CIS was seamless."
Maria Rodriguez photo
Maria Rodriguez
Director of Customer Experience, Metro Water Authority
"As a natural gas utility, safety notifications are critical. FoneSwift ensures our leak alerts and emergency notifications are delivered instantly with full delivery confirmation. The compliance reporting saves us 20 hours per month during regulatory filings."
David Chen photo
David Chen
Chief Operating Officer, Coastal Gas Company

Why Utilities Choose FoneSwift Over Legacy Systems

See how we compare to traditional utility notification systems

Emergency-Grade Delivery

Mission-critical reliability

99.99% uptime SLA

Infinite Scalability

No capacity limits

100K+ concurrent calls

Save 60% on Costs

No infrastructure investment

$0 vs $50K-$500K
Features
FoneSwift

Cloud-Based Emergency Platform

Legacy Systems

Traditional Infrastructure

Emergency Response
Mass Notification Speed
Under 60 seconds
5-30 minutes
Concurrent Call Capacity
Unlimited (100K+ tested)
Limited by infrastructure
Delivery Confirmation
Real-time, per-customer
Batch reports or manual
Compliance & Audit
Audit Trail Retention
7 years, searchable
Limited or extra cost
Regulatory Reporting
Automated PUC/PSC reports
Manual compilation
Call Recording
100% of calls, encrypted
Sampling or not available
Cost & Implementation
Setup Time
1-2 weeks
3-6 months
Upfront Infrastructure
$0 - 100% cloud
$50K-$500K hardware
Cost Per Customer
$0.50-$2/month
$3-$10/month
Best For

Utilities prioritizing reliability and compliance

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Utilities with on-premise requirements

Join 50+ utility providers using FoneSwift

99.99% uptime guarantee
Free CIS/OMS integration
PUC/PSC compliance included

Frequently Asked Questions

Everything you need to know about utility customer communications

How does FoneSwift handle major outage events with 50,000+ affected customers?

FoneSwift is built for large-scale emergency communications. Our platform can initiate 100,000+ simultaneous outbound calls in under 60 seconds using priority emergency routing. During major outage events, the system automatically scales capacity, segments notifications by affected geographic area using GIS integration, delivers real-time restoration updates as your crews restore service, and handles inbound reporting calls simultaneously. We have successfully delivered millions of emergency notifications for utilities during hurricanes, ice storms, and major equipment failures with 99.99% delivery success rates.

Is FoneSwift compliant with PUC/PSC regulations and audit requirements?

Yes, FoneSwift is designed specifically for regulated utility compliance. We provide comprehensive audit trails with timestamps for every customer communication, 100% call recording with 7-year encrypted storage, delivery confirmation tracking for emergency and billing notifications, exportable compliance reports formatted for PUC/PSC filings, and documentation of attempts, completions, and customer responses. Our compliance features meet requirements across all 50 states and federal regulations. Many of our customers have successfully used FoneSwift audit reports during regulatory proceedings and rate cases.

Can FoneSwift integrate with our existing CIS, OMS, and billing systems?

Absolutely! FoneSwift has pre-built integrations with major utility systems including CIS platforms (Oracle CC&B, SAP ISU, Cayenta, NISC), Outage Management Systems (Survalent, Schneider Electric, GE), GIS mapping systems (Esri ArcGIS), and billing systems (Harris Northstar, Banner, Cogsdale). The integration allows real-time data sync for customer contact information, service addresses, billing status, outage locations, and restoration times. Most integrations are deployed in 1-2 weeks. For legacy or custom systems, we also offer API and file-based integration options.

How do you handle multi-language communications for diverse customer bases?

FoneSwift supports 50+ languages with native-level fluency for all customer communications. The system automatically detects customer language preferences from your CIS or previous interactions and delivers outage notifications, payment reminders, and service messages in the appropriate language. This is especially valuable for utilities serving multicultural communities. For emergency notifications, messages are simultaneously delivered in multiple languages to ensure safety-critical information reaches all customers. Spanish is our most common second language, but we also support Mandarin, Vietnamese, Tagalog, Korean, Russian, and many others.

What happens if FoneSwift experiences downtime during an emergency?

FoneSwift operates with 99.99% uptime SLA backed by enterprise-grade redundancy. Our infrastructure includes geographically distributed data centers with automatic failover, redundant carrier connections for call routing, real-time health monitoring with instant failover, and backup systems that activate within seconds. In the extremely rare event of a regional outage, traffic automatically routes through alternate data centers with zero message loss. For mission-critical utilities, we also offer dedicated infrastructure and priority emergency routing. Our platform has maintained 99.99%+ uptime over the past 3 years, including during major weather events and peak load scenarios.

Can customers report outages through FoneSwift, and does it integrate with our OMS?

Yes! FoneSwift includes intelligent outage reporting capabilities. Customers can report outages via phone (AI voice agent), SMS, or web portal. The system validates the customer account, confirms the service address, gathers outage details, and automatically creates outage tickets in your OMS in real-time. The AI can also provide estimated restoration times based on OMS data, check if the outage is already reported for that area, and offer to send restoration updates via SMS. This reduces call center burden during major events and improves data accuracy for your operations team.

How does FoneSwift improve payment collections and reduce late payments?

FoneSwift automates the entire payment reminder workflow to significantly improve collections. The system sends proactive payment reminders 7, 3, and 1 day before due dates, delivers friendly overdue notices with payment options, automates payment plan enrollment and reminders, processes IVR payments 24/7, and confirms disconnect notices with payment options. Utilities using FoneSwift typically see 35-45% reduction in late payments, 25-30% decrease in disconnections for non-payment, improved customer satisfaction due to convenient payment options, and reduced manual collection efforts by customer service teams. The AI can also explain billing charges, set up payment arrangements, and provide balance information without agent intervention.

What kind of reporting and analytics does FoneSwift provide?

FoneSwift includes comprehensive real-time analytics dashboards designed for utility operations. You can monitor delivery rates for outage notifications by geographic area, customer service call volume and AI resolution rates, payment reminder effectiveness and collection metrics, compliance metrics for regulatory reporting, peak load capacity during emergency events, and customer satisfaction scores by communication type. All data is exportable for internal reporting and regulatory filings. Many utilities use our analytics to optimize notification timing, identify communication gaps, demonstrate compliance to regulators, and measure ROI. Custom reports can be configured for specific PUC/PSC requirements in your jurisdiction.

Still have questions?

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Seamless Integration with Utility Systems

Connect with your CIS, OMS, billing, and GIS platforms

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Utility Communication Insights

Best practices for emergency notifications and regulatory compliance

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Emergency Communications for Utilities: Best Practices for Major Outage Events

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50+ Utilities Already Rely on FoneSwift

Ready for Emergency-Grade Communications?

See how FoneSwift can deliver critical notifications in under 60 seconds, reduce call center volume by 75%, and ensure complete regulatory compliance. Get a personalized demo tailored to your utility's needs.

Get Utility DemoView Pricing
99.99% delivery SLA guarantee
Free CIS/OMS integration setup
Complete compliance documentation