Feature

Real-Time Call Monitoring & Coaching

Listen, whisper, and barge into live calls. Coach your team in real-time and ensure every interaction meets your quality standards.

See Monitoring Tools
Silent Monitoring
Listen to live calls without being heard for quality assurance
  • Real-time listening
  • Agent assessment
  • Compliance checks
  • Performance evaluation
Call Whispering
Provide guidance to agents during calls without customer hearing
  • Live coaching
  • Problem solving
  • Script guidance
  • Skill development
Call Barging
Join calls when escalation or immediate intervention is needed
  • Emergency support
  • Escalation handling
  • Training moments
  • Customer rescue
AI Quality Scoring
Automatic evaluation of call quality based on custom criteria
  • Sentiment analysis
  • Script compliance
  • Objection handling
  • Performance metrics