Insurance Solution

AI-Powered Communication for Insurance Companies

Automate claims processing, policy renewals, and quote generation. Reduce call volume by 50%, cut costs by 60%, and improve customer satisfaction with intelligent automation built for insurance.

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SOC 2 Type II certified
State regulation compliant
Deploy in 1-2 weeks
50%

Reduction in inbound call volume

35%

Faster claims processing time

92%

Customer satisfaction rate

60%

Lower operational costs

Built for Insurance Operations

Intelligent automation that understands insurance workflows

Instant FNOL Capture 24/7
Never miss a claim report. AI captures First Notice of Loss details around the clock, routes to adjusters instantly, and dispatches emergency services when needed
Intelligent Claims Triage
AI assesses claim severity, estimates costs, identifies fraud patterns, and routes complex cases to senior adjusters while handling routine claims autonomously
Omnichannel Customer Experience
Unified communication across voice, SMS, email, and web chat. Customers can switch channels seamlessly without repeating information
Fraud Detection & Prevention
AI analyzes call patterns, cross-references claims data, and flags suspicious activities in real-time to protect against fraudulent claims

Complete Insurance Communication Suite

From FNOL to policy renewals and everything in between

Claims Status Updates & Processing
Automated notifications for claim status changes, document requests, and settlement details with real-time tracking
  • Reduce call volume by 50%
  • 35% faster claims processing
  • Real-time status updates
  • Multi-channel notifications
Policy Renewal & Payment Reminders
Proactive outreach for upcoming renewals, premium payments, and policy updates to reduce lapses
  • Increase renewal rates 30%
  • Reduce policy lapses 45%
  • Automated payment reminders
  • Cross-sell opportunities
Instant Quote Generation
AI agents qualify leads, gather information, and provide instant insurance quotes for auto, home, and life policies
  • 24/7 quote availability
  • 5-minute quote generation
  • 3x faster lead conversion
  • Automated follow-ups
Identity Verification & Fraud Prevention
Secure multi-factor authentication and identity verification to prevent fraudulent claims and policy applications
  • Reduce fraud by 60%
  • Enhanced security protocols
  • Compliance adherence
  • Real-time risk assessment
Claims First Notice of Loss (FNOL)
Automated FNOL capture 24/7 with intelligent triage, immediate adjuster assignment, and emergency service dispatch
  • Capture claims 24/7
  • Instant adjuster routing
  • Emergency coordination
  • Faster claim resolution
Customer Surveys & NPS Tracking
Post-claim satisfaction surveys and Net Promoter Score tracking to identify service improvements
  • Real-time feedback collection
  • NPS score improvement
  • Service recovery alerts
  • Online review generation

Comprehensive Insurance Features

Everything you need for claims, policies, and sales

Claims Automation
  • First Notice of Loss (FNOL) capture
  • Claims status notifications
  • Document collection & verification
  • Adjuster assignment routing
  • Settlement negotiations
Policy Management
  • Renewal reminders & processing
  • Premium payment notifications
  • Policy change requests
  • Beneficiary updates
  • Coverage review scheduling
Sales & Quoting
  • Lead qualification & scoring
  • Instant quote generation
  • Multi-line cross-selling
  • Agent routing & scheduling
  • Application completion follow-ups
Compliance & Security
  • SOC 2 Type II certified
  • State insurance regulation compliance
  • Call recording & quality assurance
  • PCI-DSS payment security
  • Fraud detection algorithms
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Solutions for Every Insurance Vertical

Specialized workflows for different insurance lines

Health Insurance Providers
Member services, claims support, provider network inquiries, enrollment assistance
Auto Insurance Companies
Claims reporting, quote generation, policy changes, roadside assistance coordination
Home & Property Insurance
Property claims, inspection scheduling, risk assessment, policy renewals
Life Insurance Carriers
Policy servicing, beneficiary updates, claims processing, underwriting follow-ups
Commercial Insurance
Business policies, workers comp claims, risk management, certificate requests
Independent Insurance Agencies
Multi-carrier quoting, customer retention, policy shopping, service consolidation
Medicare & Supplemental Plans
Enrollment periods, plan comparisons, eligibility verification, benefits explanations
Specialty Insurance (Pet, Travel)
Coverage inquiries, claim submissions, policy add-ons, emergency assistance

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift has transformed our claims operations. We now capture FNOL reports 24/7 with instant adjuster routing. Claims processing time dropped from 14 days to 9 days on average, and customer satisfaction improved by 35 points."
Michael Rodriguez photo
Michael Rodriguez
VP of Claims Operations, National Insurance Co.
"We automated 70% of routine policy inquiries with FoneSwift. Our agents now focus exclusively on complex claims and sales consultations. Call center costs dropped 60% while handling 2x more customer interactions."
Amanda Foster photo
Amanda Foster
Director of Customer Experience, United Coverage Group
"As an independent agency managing 8 carriers, FoneSwift unified our quote process. We generate multi-carrier quotes in 5 minutes instead of 45 minutes. Lead conversion increased 3x and our team loves the efficiency."
Robert Chen photo
Robert Chen
Owner, Chen Insurance Agency

Why Insurance Companies Choose FoneSwift

See how we compare to traditional call center solutions

50% Reduction in Call Volume

Automate routine inquiries

50% fewer inbound calls

60% Cost Savings

Lower operational expenses

$240K saved per 100 agents/year

35% Faster Claims Processing

From FNOL to settlement

35% reduction in cycle time
Features
FoneSwift

AI-Powered Platform

Traditional Systems

Legacy Call Centers

Implementation & Setup
Time to Deploy
1-2 weeks
3-6 months
System Integration
Pre-built connectors
Custom API development
Training Required
1-day for staff
Weeks of training
Cost & Efficiency
Monthly Cost
From $399/agent
$1,200-$3,000/agent
Call Volume Capacity
Unlimited scaling
Limited by staff
ROI Timeline
60-90 days
12-18 months
Features & Intelligence
AI Capabilities
Advanced NLP & fraud detection
Basic IVR menus
Claims Automation
End-to-end FNOL to settlement
Manual processing
Customer Insights
Predictive analytics
Basic reporting
Best For

Carriers and agencies wanting efficiency

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Companies with unlimited budgets

Join 50+ insurance companies using FoneSwift

Free system integration
Compliance guarantee
60-day money-back guarantee

Frequently Asked Questions

Everything you need to know about AI automation for insurance

How does FoneSwift integrate with insurance management systems?

FoneSwift integrates seamlessly with major insurance platforms including Guidewire, Duck Creek, Applied Epic, AMS360, and Vertafore. Our pre-built connectors sync policy data, claims information, customer records, and transaction history in real-time. The integration is bi-directional: we pull data to personalize customer interactions, and we write back call outcomes, notes, and status updates. Most integrations are completed in 5-7 business days by our technical team.

Can FoneSwift handle First Notice of Loss (FNOL) reporting?

Absolutely! FoneSwift is specifically designed for insurance FNOL capture. The AI can collect all necessary information for auto, home, or property claims including incident details, parties involved, damage descriptions, police report numbers, and witness information. The system instantly routes claims to the appropriate adjuster based on type, severity, and geographic location. For emergencies, it can dispatch tow trucks, rental cars, or emergency contractors immediately. All FNOL data is structured and written directly into your claims management system.

How does the AI prevent fraudulent claims?

FoneSwift includes advanced fraud detection capabilities that analyze multiple signals during claim reporting: (1) Voice stress analysis to detect deception indicators, (2) Cross-referencing of claim details against historical patterns, (3) Identification of duplicate or suspicious claims, (4) Analysis of caller behavior and response patterns, and (5) Real-time database checks for known fraud flags. When suspicious activity is detected, the system flags the claim for special investigation unit (SIU) review and can route to human adjusters immediately. Our fraud detection has helped customers reduce fraudulent payouts by 60%.

Can customers get instant insurance quotes?

Yes! FoneSwift can provide instant quotes for auto, home, renters, and life insurance. The AI conducts a needs assessment, gathers relevant information (vehicle details, property info, coverage needs), accesses your rating engine or actuarial tables, and presents multiple coverage options with pricing. For independent agencies, the system can pull quotes from multiple carriers simultaneously and present the best options. Customers can accept quotes on the call, and the system initiates the application process immediately. This typically converts leads 3x faster than traditional methods.

What happens with complex claims that need human adjusters?

FoneSwift intelligently routes complex claims to human adjusters based on claim type, severity, and estimated value. For example: claims involving injuries, total losses, or disputes automatically escalate to senior adjusters. The AI captures all initial information and context, so when the adjuster picks up, they have complete details without asking customers to repeat themselves. For routine claims (fender benders, minor property damage), the AI can handle end-to-end processing. This hybrid approach ensures complex cases get expert attention while routine claims are resolved instantly.

Is FoneSwift compliant with state insurance regulations?

Yes, FoneSwift is designed for insurance regulatory compliance. We maintain SOC 2 Type II certification for data security, adhere to state insurance department requirements for call recording and disclosure, comply with TCPA regulations for outbound communications, support proper licensing disclosures for sales activities, and provide detailed audit trails for regulatory reviews. Our platform can be configured to meet specific state requirements (California, New York, Texas, etc.) and insurance line regulations (health, property & casualty, life). We work directly with your compliance team to ensure all regulatory requirements are met.

Can FoneSwift handle multiple insurance lines and carriers?

Absolutely! FoneSwift is ideal for multi-line agencies and carriers. You can configure different workflows for auto, home, life, health, and commercial lines - each with appropriate questions, rating engines, and compliance requirements. For independent agencies representing multiple carriers, the system can access each carrier's quoting platform, compare coverage options, and present the best match for the customer. You can also create carrier-specific scripts and branding. This makes FoneSwift particularly valuable for agencies managing diverse product portfolios.

What kind of reporting and analytics are available?

FoneSwift provides comprehensive insurance-specific analytics: (1) Claims metrics - FNOL capture rates, processing times, settlement speeds, (2) Customer experience - satisfaction scores, NPS tracking, service recovery success, (3) Operational efficiency - call volumes, automation rates, cost per interaction, (4) Sales performance - quote volume, conversion rates, policy value, and (5) Fraud detection - flagged claims, investigation outcomes, recovery amounts. All dashboards are real-time and can be filtered by line of business, agent, region, or time period. Reports are exportable for regulatory submissions or carrier reviews.

Still have questions?

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50+ Insurance Companies Already Using FoneSwift

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See how FoneSwift can automate claims, reduce costs, and improve customer satisfaction - all in a personalized demo for your insurance business.

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