Healthcare Solution

HIPAA-Compliant Patient Communication Platform

Automated AI calling for healthcare providers. Reduce no-shows by 45%, streamline prescription refills, and improve patient satisfaction - all while maintaining strict HIPAA compliance with BAA included.

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HIPAA certified & BAA included
EHR integration ready
Deploy in 3-5 days
45%

Reduction in patient no-shows

60%

Decrease in admin staff workload

98%

Patient satisfaction rate

3x

More patient engagement

Built for Healthcare Compliance

Secure, intelligent patient communication that providers trust

HIPAA-First Architecture
Built from the ground up with HIPAA compliance. All voice data is encrypted in transit and at rest, with comprehensive audit trails and access controls
Real-Time EHR Sync
Bi-directional integration with major EHR systems ensures patient data is always current, appointments are synced, and clinical workflows remain seamless
Patient-Centered Communication
AI understands medical terminology and handles sensitive health conversations with appropriate empathy while maintaining HIPAA compliance
Quality Metrics Tracking
Monitor HEDIS measures, CAHPS scores, patient engagement rates, and care gap closure to improve value-based care performance

Comprehensive Patient Communication Suite

From appointment reminders to chronic care management

Appointment Reminders & Confirmations
Automated voice and SMS reminders that reduce no-shows and optimize scheduling across all departments
  • Reduce no-shows by 45%
  • 24/48/72 hour reminder sequences
  • Two-way confirmation responses
  • Automatic rescheduling options
Prescription Refill Management
Streamline refill requests with automated notifications to patients, pharmacies, and prescribing physicians
  • Proactive refill reminders
  • Direct pharmacy coordination
  • Medication adherence tracking
  • Controlled substance compliance
Patient Follow-Up & Care Coordination
Post-visit check-ins, chronic care management, and treatment plan adherence monitoring
  • Automated wellness checks
  • Surgery recovery monitoring
  • Chronic condition management
  • Care gap identification
Patient Intake & Pre-Registration
Collect insurance information, medical history, and consent forms before appointments
  • Reduce front desk wait times
  • Digital form completion
  • Insurance verification
  • HIPAA-compliant data capture
Lab Results & Test Notifications
Secure delivery of lab results, imaging reports, and critical test notifications to patients
  • HIPAA-secure messaging
  • Critical value alerts
  • Follow-up scheduling
  • Portal access reminders
Patient Satisfaction Surveys
Automated post-visit surveys to gather feedback and improve quality scores (CAHPS, HCAHPS)
  • Real-time satisfaction tracking
  • CAHPS/HCAHPS compliance
  • Service recovery alerts
  • Online review generation

Complete Healthcare Features

Everything your practice needs for patient engagement

HIPAA Compliance
  • End-to-end encryption
  • Business Associate Agreement (BAA)
  • Audit logs & access controls
  • PHI data protection
  • Secure call recording
Patient Engagement
  • Appointment scheduling & reminders
  • Prescription refill management
  • Patient portal enrollment
  • Telehealth appointment coordination
  • Satisfaction surveys (CAHPS/HCAHPS)
Clinical Operations
  • Referral coordination
  • Pre-visit preparation
  • Chronic care management (CCM)
  • Care gap closure campaigns
  • Post-discharge follow-ups
EHR Integration
  • Epic, Cerner, Athenahealth sync
  • Real-time patient data access
  • Appointment calendar sync
  • Automated documentation
  • Clinical decision support
View All Features

Trusted by Every Type of Healthcare Provider

HIPAA-compliant solutions for practices of all sizes

Primary Care Practices
Appointment management, preventive care reminders, chronic disease management
Specialty Clinics
Referral coordination, pre-procedure prep, post-treatment follow-ups
Dental Practices
Hygiene reminders, treatment plan follow-ups, insurance verification
Multi-Location Health Systems
Centralized patient communications, cross-location scheduling, brand consistency
Urgent Care Centers
Wait time notifications, post-visit surveys, return visit reminders
Mental Health & Behavioral Health
Appointment reminders, therapy session scheduling, wellness check-ins
Physical Therapy & Rehabilitation
Treatment adherence, exercise compliance, progress tracking
Pharmacies & Retail Clinics
Prescription ready notifications, vaccination appointments, health screenings

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift reduced our no-show rate from 22% to 12% in just 60 days. The HIPAA compliance was seamless - BAA signed on day one, full audit trails, and our compliance officer was impressed. Patient feedback has been overwhelmingly positive."
Dr. Rebecca Walsh photo
Dr. Rebecca Walsh
Chief Medical Officer, Community Health Partners
"Our front desk staff were drowning in appointment reminder calls. FoneSwift automated 90% of those calls while maintaining the personal touch our patients expect. We saved 30 hours per week and redeployed staff to higher-value patient care."
Michael Torres photo
Michael Torres
Practice Administrator, Valley Medical Group
"As a dental practice, appointment reminders are critical. FoneSwift integrates perfectly with Dentrix, sends personalized reminders, and even handles rescheduling. Our hygiene department is fully booked 3 weeks out now - up from 65% utilization."
Dr. Lisa Chen photo
Dr. Lisa Chen
Owner, Bright Smile Dental

Why Healthcare Providers Choose FoneSwift

See how we compare to traditional patient communication systems

HIPAA-First Platform

Built for healthcare compliance

BAA included, fully encrypted

45% Fewer No-Shows

Proven appointment adherence

45% reduction in missed appointments

Save 60% on Staff Time

Automate routine communications

60% reduction in admin workload
Features
FoneSwift

HIPAA-First Platform

Traditional Systems

Generic Phone Systems

Compliance & Security
HIPAA Compliance
Built-in, BAA included
Extra cost or not available
Data Encryption
End-to-end, at-rest & in-transit
Basic or limited
Audit Logs
Comprehensive, exportable
Limited or manual
Implementation & Cost
Setup Time
3-5 days
4-12 weeks
Monthly Cost
From $199/provider
$500-$2,000/provider
EHR Integration
Pre-built connectors
Custom development
Features & Capabilities
AI Voice Quality
Natural, empathetic
Robotic or scripted
Multi-Language Support
50+ languages
English only or limited
Patient Satisfaction
CAHPS/HCAHPS tracking
Basic surveys
Best For

Practices prioritizing compliance and patient experience

Get HIPAA Demo

Providers without HIPAA requirements

Join 100+ healthcare providers using FoneSwift

BAA signed on day one
Free EHR integration
HIPAA compliance guarantee

Frequently Asked Questions

Everything you need to know about HIPAA-compliant patient communications

Is FoneSwift truly HIPAA compliant?

Yes, FoneSwift is fully HIPAA compliant with a comprehensive compliance program. We provide a signed Business Associate Agreement (BAA) to all healthcare customers, implement end-to-end encryption for all patient data, maintain detailed audit logs of all communications, enforce role-based access controls, and conduct regular third-party security audits. Our infrastructure meets all HIPAA Security Rule and Privacy Rule requirements, and we work with healthcare compliance officers to ensure your implementation meets your specific regulatory needs.

How does FoneSwift integrate with our EHR system?

FoneSwift has pre-built integrations with major EHR platforms including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, and Allscripts. The integration is bi-directional: we pull patient demographics, appointment schedules, and clinical data from your EHR, and we write back appointment confirmations, call outcomes, and patient responses. Most EHR integrations take 3-5 business days to set up, and our team handles the entire technical implementation. For smaller practices, we also offer HL7 and FHIR API connections.

Can patients respond to appointment reminders?

Absolutely! FoneSwift supports two-way communication for appointment reminders. Patients can confirm, cancel, or request to reschedule via voice response (press 1 to confirm) or SMS reply. When a patient requests changes, the system can offer available time slots in real-time by checking your EHR calendar, book the new appointment automatically, and notify your front desk staff of any changes. This reduces phone tag and empowers patients to manage their own appointments 24/7.

What about handling sensitive health information in calls?

FoneSwift is designed specifically for healthcare communications. The AI never discloses specific PHI (Protected Health Information) over unsecured channels. For appointment reminders, we use general language ("You have an appointment at Valley Medical") rather than disclosing the type of visit. For prescription refills or lab results, we verify patient identity using HIPAA-compliant methods before discussing any clinical information. All calls are encrypted, recorded securely, and stored with proper access controls. We also support patient-preferred communication methods (some patients prefer SMS, others want calls).

How quickly can we implement FoneSwift?

Most healthcare practices are live within 3-5 business days. Our implementation process includes: (1) BAA execution and compliance review, (2) EHR integration setup, (3) importing patient contact preferences, (4) customizing call scripts and workflows, (5) staff training (typically 1-2 hours), and (6) launching your first campaigns. Unlike traditional phone systems that require hardware installation and complex setup, FoneSwift is cloud-based and designed for rapid deployment. Larger health systems (20+ providers) typically take 1-2 weeks for comprehensive rollout.

Can FoneSwift handle multiple languages for diverse patient populations?

Yes! FoneSwift supports 50+ languages with natural, native-level fluency. The system automatically detects patient language preferences from your EHR or previous interactions, and delivers messages in the appropriate language. This is especially valuable for practices serving multicultural communities - you can ensure every patient receives reminders and communications in their preferred language without hiring multilingual staff. Common languages include Spanish, Mandarin, Vietnamese, Tagalog, Korean, Arabic, and many more.

Does this work for specialty practices like mental health or physical therapy?

Absolutely! FoneSwift is used across many healthcare specialties. Mental health and behavioral health practices benefit from gentle appointment reminders that reduce stigma and improve session attendance. Physical therapy clinics use the system for treatment adherence reminders and home exercise program compliance. Dental practices automate hygiene recall and treatment plan follow-ups. Each specialty can customize messaging, timing, and workflows to match their specific patient care models. We also support specialty-specific features like therapy session preparation reminders or pre-surgery instructions.

How does FoneSwift help with value-based care and quality metrics?

FoneSwift actively supports value-based care programs by helping close care gaps and improve quality metrics. The system can identify patients due for preventive screenings (mammograms, colonoscopies, diabetic eye exams), send proactive outreach for chronic care management visits, track medication adherence for conditions like diabetes and hypertension, automate CAHPS and HCAHPS satisfaction surveys, and generate reports showing improvement in HEDIS measures. Many practices use FoneSwift to improve their quality scores for ACO, PCMH, and MIPS programs, which directly impacts reimbursement and performance bonuses.

Still have questions?

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100+ Healthcare Providers Already Using FoneSwift

Ready to Improve Patient Communication?

See how FoneSwift can reduce no-shows, automate routine calls, and improve patient satisfaction - all while maintaining strict HIPAA compliance. Get a personalized demo for your practice.

Get HIPAA-Compliant DemoView Pricing
BAA signed on day one
Free EHR integration setup
HIPAA compliance guarantee