Privacy Policy

1. Introduction

FoneSwift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VOIP and AI calling platform ("Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our Service
• Contact customer support
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions

This information may include: name, email address, phone number, company name, billing information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Call data (duration, timestamps, numbers called)
• Device information (IP address, browser type, operating system)
• Usage data (features used, pages visited, time spent)
• Location data (based on IP address)
• Cookies and similar tracking technologies

2.3 Call Recording and Transcription

Our Service may record and transcribe calls for quality assurance, training, and AI model improvement. You control whether calls are recorded and can access, download, or delete recordings at any time through your account dashboard.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Personalize your experience
• Develop new features and services
• Train and improve our AI models
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data storage, analytics, and customer support. These providers are contractually obligated to protect your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection
• SOC 2 Type II compliance

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@foneswift.com.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal, accounting, or security purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights