Automotive Dealership Solution

Drive Customer Loyalty & Service Revenue

AI-powered calling platform that automates after-sales surveys, service reminders, appointment scheduling, and follow-ups. Boost CSI scores by 28 points and increase service retention by 40%.

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DMS integration ready
Deploy in 48 hours
TCPA compliant
40%

Increase in service retention

3x

More qualified sales appointments

28pt

Average CSI score improvement

30%

Reduction in no-shows

Built for Modern Dealerships

Everything you need to maximize customer lifetime value

Precision Lead Management
AI scores and prioritizes leads based on buying signals, engagement history, and intent to ensure your sales team focuses on hot prospects first
CSI/SSI Score Optimization
Automated post-sale and post-service surveys that capture feedback before manufacturer surveys, allowing you to address issues and improve scores
Multi-Location Management
Centralized dashboard for dealer groups to manage communications across multiple brands and locations with consistent messaging and reporting
Instant Lead Response
Contact internet leads within minutes, not hours. AI qualifies prospects, schedules appointments, and routes hot leads to sales advisors immediately

Complete Dealership Communication Suite

From first test drive to lifetime service relationships

After-Sales Surveys (CSI/SSI)
Automated satisfaction surveys after vehicle sales and service appointments to boost manufacturer scores
  • Capture feedback within 24 hours
  • Improve CSI scores by 25-30%
  • Identify detractors immediately
  • Generate positive online reviews
Service Reminders & Recalls
Proactive maintenance reminders based on mileage, service history, and manufacturer recall notifications
  • Increase service retention 40%
  • Reduce no-shows by 30%
  • Automated recall compliance
  • Personalized service packages
Appointment Scheduling
AI-powered booking for sales consultations, test drives, service appointments, and vehicle pickup/delivery
  • 24/7 booking availability
  • Reduce scheduling time 60%
  • Smart calendar optimization
  • Automated confirmations
Sales Lead Follow-Up
Timely nurturing of internet leads, walk-ins, trade-in inquiries, and previous customers for repeat sales
  • Contact leads within 5 minutes
  • 3x higher conversion rates
  • Schedule test drives instantly
  • Track entire customer journey
Service Status Updates
Real-time notifications about vehicle service progress, repair approvals, and ready-for-pickup alerts
  • Reduce customer inquiries 50%
  • Faster approval turnaround
  • Transparent pricing updates
  • Improved customer satisfaction
Loyalty & Retention Campaigns
Promote service specials, parts discounts, loyalty rewards, and VIP events to keep customers engaged
  • Increase parts sales 25%
  • Higher service visit frequency
  • Referral program activation
  • Birthday & anniversary touches

Comprehensive Dealership Features

Tools for sales, service, and customer retention

Sales Automation
  • Lead scoring & prioritization
  • Test drive scheduling
  • Trade-in valuation calls
  • Financing pre-qualification
  • Delivery coordination
Service Operations
  • Service appointment booking
  • Maintenance interval tracking
  • Warranty expiration alerts
  • Multi-point inspection follow-ups
  • Loaner vehicle coordination
Customer Experience
  • Post-delivery satisfaction surveys
  • Service experience feedback (SSI)
  • Birthday & anniversary greetings
  • Loyalty program enrollment
  • Win-back inactive customers
DMS Integration
  • CDK, Reynolds, Tekion sync
  • Real-time customer data access
  • Service history tracking
  • Automated recall lookups
  • Sales opportunity flagging
View All Features

Solutions for Every Dealership Type

Customized workflows for your specific business model

New Car Dealerships
Sales follow-ups, test drives, delivery scheduling
Used Car Dealerships
Lead nurturing, trade-in evaluations, financing
Certified Pre-Owned Dealerships
CPO program management, customer education, marketing
Service-Only Centers
Customer support, appointment scheduling, service reminders
Luxury Dealerships
White-glove service, VIP experiences, concierge support
Multi-Brand Groups
Centralized operations, brand consistency, scalability
Service Centers
Appointment scheduling, service reminders, status updates
Fleet Dealerships
Bulk service management, maintenance scheduling, reporting

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift transformed our customer retention strategy. We now capture after-sales feedback from 95% of customers within 24 hours. Our CSI scores improved by 28 points, and service retention is up 40%. The ROI was immediate."
David Thompson photo
David Thompson
General Manager, Premier Auto Group
"Our BDC was costing us $8,000 per month with inconsistent results. FoneSwift replaced that entire operation for under $500/month and actually performs better. Lead response time dropped from 2 hours to 5 minutes."
Maria Rodriguez photo
Maria Rodriguez
Owner, Rodriguez Motors
"Managing 7 dealerships across 3 brands was a nightmare for consistency. FoneSwift gave us centralized control with brand-specific messaging. Service appointment bookings are up 60% and our staff loves how easy it is."
James Park photo
James Park
COO, Park Automotive Group

Why Dealerships Choose FoneSwift Over Traditional BDC

See how AI calling compares to expensive call center staff

Live in Days, Not Weeks

Full deployment in 48-72 hours

48 hours vs 4-8 weeks

Save 70% on BDC Costs

No expensive call center staff

$299/mo vs $1,500-$5,000/mo

40% Higher Service Retention

Proactive reminders that work

40% increase in repeat service
Features
FoneSwift

AI-Powered Platform

Traditional BDC

In-House Call Center

Implementation & Setup
Time to Go Live
48-72 hours
4-8 weeks
DMS Integration
Pre-built connectors
Custom development required
Staff Training
2-hour onboarding
Multi-day training sessions
Cost & ROI
Monthly Cost
From $299/month
$1,500-$5,000/month
Setup Fees
$0 - Included
$5,000-$15,000
ROI Timeline
30-60 days
6-12 months
Features & Capabilities
AI Voice Agents
Built-in, human-like
Basic IVR or none
Survey Automation
CSI/SSI + custom surveys
Manual calling only
Analytics Dashboard
Real-time insights
Weekly/monthly reports
Best For

Dealerships wanting efficiency and consistency

Start Free Trial

Dealerships with unlimited budgets

Join 50+ automotive dealerships that made the switch

Free DMS integration
Keep existing phone numbers
30-day money-back guarantee

Frequently Asked Questions

Everything you need to know about FoneSwift for automotive dealerships

How does FoneSwift integrate with my DMS?

FoneSwift has pre-built integrations with all major dealership management systems including CDK Global, Reynolds & Reynolds, Tekion, DealerSocket, Dominion, and PBS Systems. Integration typically takes 24-48 hours and our team handles the entire setup. The system syncs customer data, service history, appointment schedules, and can trigger campaigns based on DMS events like service due dates or vehicle purchases.

Will this help improve our CSI and SSI scores?

Yes! Our dealership customers see an average 25-30 point improvement in CSI scores. FoneSwift captures post-delivery and post-service feedback within 24 hours - before manufacturer surveys arrive. This allows you to identify unhappy customers immediately and resolve issues before they impact your scores. The system also prompts satisfied customers to leave positive online reviews, further boosting your reputation.

How quickly can we get started?

Most dealerships are fully operational within 48-72 hours. Our implementation process includes: (1) DMS integration setup, (2) importing your customer database, (3) customizing call scripts and workflows, (4) staff training (typically 2 hours), and (5) launching your first campaigns. Unlike traditional BDC setups that take weeks or months, FoneSwift is cloud-based and ready to go immediately.

Can customers schedule service appointments through the AI?

Absolutely! The AI can check real-time availability in your service department, book appointments based on customer preferences (time, service advisor, loaner car needs), send confirmations via SMS/email, and even handle rescheduling requests. It works 24/7, so customers can book appointments after hours when your service drive is closed. This alone typically increases service bookings by 40-60%.

What about compliance with TCPA and manufacturer requirements?

FoneSwift is fully TCPA compliant with built-in consent management, do-not-call list checking, and call recording disclosures. For manufacturer compliance, we help you meet CSI/SSI survey timing requirements, recall notification mandates, and customer communication standards. The platform maintains detailed audit logs of all customer interactions for regulatory compliance and manufacturer audits.

How does AI calling compare to having a BDC team?

AI calling offers several advantages: (1) Consistency - every call follows best practices without variation, (2) Speed - can contact hundreds of customers simultaneously, (3) Availability - works 24/7 including weekends and holidays, (4) Cost - typically 70-80% less expensive than hiring BDC staff, and (5) Scalability - handles seasonal volume spikes without hiring temporary staff. Many dealers use AI for routine tasks (reminders, surveys, confirmations) while BDC staff focus on complex sales negotiations.

Can we customize the call scripts and messaging?

Yes! Every aspect is customizable - call scripts, voice tone, hold music, SMS templates, email follow-ups, and campaign timing. You can create different messaging for sales vs service, new customers vs returning customers, or even brand-specific messaging if you operate multiple franchises. Our team helps optimize scripts based on what works best for automotive retail, and you can A/B test different approaches.

What kind of reporting and analytics do we get?

FoneSwift provides real-time dashboards showing: call volumes and outcomes, appointment booking rates, survey response rates and scores, service reminder effectiveness, lead conversion metrics, and ROI tracking. You can drill down by department (sales vs service), advisor, campaign type, or time period. Reports can be exported for manufacturer submissions or dealer group corporate reviews. We also provide predictive insights on customer behavior and retention risk.

Still have questions?

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50+ Dealerships Already Using FoneSwift

Ready to Transform Your Dealership?

See how FoneSwift can boost your CSI scores, increase service retention, and automate customer communications - all in a personalized demo for your dealership.

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Free DMS integration setup
Live demo with your data
30-day money-back guarantee