Frequently Asked Questions

FoneSwift is an AI-powered VOIP and voice agent platform that helps businesses automate and scale their communication operations. We provide phone numbers, AI voice agents, call recording, analytics, and integrations with popular CRM systems.

Getting started is easy! Sign up for a free 14-day trial, purchase a phone number, and configure your first AI agent or call routing. Our onboarding wizard will guide you through the process. No credit card required for the trial.

No! FoneSwift is designed to be user-friendly with pre-built templates and intuitive interfaces. However, we also provide APIs and webhooks for developers who want to build custom integrations.

Most customers are up and running within 30 minutes. Purchasing a number takes seconds, and configuring basic call routing or AI agents can be done in just a few clicks.

We offer flexible pricing starting at $29/month for our Starter plan. Pricing includes phone numbers and monthly minutes, with overage charges based on your plan tier. Visit our pricing page for detailed information on all plans.

Yes! All plans come with a 14-day free trial. No credit card required to start. You can test all features and cancel anytime during the trial period.

We accept all major credit cards (Visa, MasterCard, American Express), ACH transfers, and wire transfers for Enterprise plans.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect on your next billing cycle, and we'll prorate any differences.

You'll be charged overage rates based on your plan tier: Starter ($0.02/min), Team ($0.015/min), Scale ($0.01/min). We'll send you notifications as you approach your limit so you can upgrade if needed.

No setup fees for Starter, Team, and Scale plans. No hidden charges - everything is transparent in your account dashboard. Enterprise plans may have custom setup fees depending on requirements.

We support phone numbers in 100+ countries including the US, Canada, UK, Australia, and most of Europe. You can also make calls to virtually any country worldwide.

Yes! We support number porting from most carriers. The process typically takes 7-10 business days. Contact our support team to initiate a port request.

Our AI voice agents use advanced natural language processing to understand callers and respond naturally. You can create custom workflows, use pre-built templates, or train the AI with your own data.

Yes, call recording is available on all plans. Recordings are stored securely and can be accessed, downloaded, or deleted at any time. We comply with all call recording laws and regulations.

Yes! SMS and MMS messaging are available for supported phone numbers. You can send and receive messages through our dashboard, API, or integrations.

We provide comprehensive analytics including call volume, duration, outcomes, sentiment analysis, agent performance, and custom reports. Real-time dashboards are available on Team plans and above.

We integrate with Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, and many others. We also support Zapier for connecting with 5,000+ apps.

Yes! We provide a comprehensive RESTful API with webhooks for real-time events. Full documentation is available at docs.foneswift.com/api.

Absolutely! Our API and webhooks allow you to integrate FoneSwift with any custom application. Enterprise customers can also work with our team for custom integrations.

Webhooks send real-time notifications to your application when events occur (calls, messages, status changes, etc.). You can configure webhook URLs in your account settings.

Yes, we take security seriously. All data is encrypted in transit and at rest. We're SOC 2 Type II certified and comply with GDPR, HIPAA, and other regulations.

Yes, FoneSwift is HIPAA compliant. We provide Business Associate Agreements (BAA) for healthcare customers and have all necessary safeguards in place.

Data is stored in secure, redundant data centers in the US (with EU options available). All storage meets or exceeds industry security standards.

Yes, we provide tools to help you comply with TCPA, Do Not Call lists, and other telemarketing regulations. However, compliance is ultimately your responsibility as the caller.

We offer email support for all plans, priority support for Team and Scale plans, and 24/7 phone support with dedicated success managers for Enterprise customers.

Email support: 24/7. Priority support: Business hours (9 AM - 6 PM EST, Monday-Friday). Enterprise phone support: 24/7.

Yes! We provide documentation, video tutorials, and live training sessions. Scale and Enterprise customers receive personalized onboarding and training.

Email support: within 24 hours. Priority support: within 4 hours. Enterprise support: within 1 hour for critical issues.

We guarantee 99.9% uptime for Scale and Enterprise plans. Our infrastructure is built on AWS with redundancy and failover capabilities.

We support G.711, G.722, Opus, and other standard codecs for optimal call quality across different networks.

Enterprise customers can configure custom SIP trunks. Contact our sales team to discuss your requirements.

Yes, we support WebRTC for browser-based calling. This allows users to make and receive calls directly from web applications.