Keep Travelers Connected, Informed, and Happy

FoneSwift integrates with major flight data providers (Amadeus, Sabre, FlightAware) to monitor all your travelers' flights in real-time. The system automatically tracks flight status changes including delays, cancellations, gate changes, and early arrivals, and sends instant notifications to affected travelers via voice call, SMS, and email. Travelers receive alerts with new flight times, gate information, and next steps. For travel agencies managing hundreds of bookings, this automation eliminates the need for manual flight monitoring and reduces customer support calls by 60-80%. The system also monitors connecting flights and coordinates ground transportation updates when arrival times change.

Yes! FoneSwift has pre-built integrations with major travel platforms including Rezdy, FareHarbor, Bokun, TrekkSoft, Checkfront, and Peek. The integration automatically syncs booking information, customer contact details, itinerary data, and payment status. This enables automated booking confirmations, pre-travel reminders, and post-trip follow-ups without manual data entry. For custom booking systems or legacy software, we offer API integration and file-based imports (CSV, Excel). Most integrations are deployed within 3-5 business days. The bi-directional sync ensures changes in your booking system (like date changes or cancellations) are automatically communicated to travelers.

The AI travel concierge is trained with comprehensive destination knowledge including local attractions, restaurants, transportation options, cultural customs and etiquette, safety information and travel advisories, weather patterns and seasonal considerations, and visa requirements and entry regulations. For your specific tours and destinations, we create custom knowledge bases with your recommended vendors, insider tips, emergency contacts, and brand-specific guidance. The AI can answer questions like "What's the best time to visit Machu Picchu?" or "Where can I find vegetarian food near my hotel in Tokyo?" in 50+ languages. For complex requests requiring human judgment, the AI seamlessly transfers to your travel experts with full conversation context.

FoneSwift is designed for emergency crisis management. The platform can send mass notifications to all affected travelers within 60 seconds using geographic targeting, identify traveler locations and safety status through check-in systems, coordinate evacuations or itinerary changes with real-time updates, connect travelers with local emergency services and embassies, and track communication delivery with confirmation receipts. During hurricanes, earthquakes, or political events, you can instantly reach all travelers in affected regions with safety instructions, evacuation procedures, and alternative arrangements. The system maintains detailed logs of all emergency communications for insurance claims and regulatory requirements. Many tour operators use FoneSwift as their primary crisis communication tool.

Absolutely! FoneSwift allows complete customization by traveler segment. You can define different communication styles and tone (warm and friendly for families, sophisticated for luxury travelers, adventurous for active tours), customize itinerary formats and detail levels, set segment-specific recommendations and upsell opportunities, and personalize pre-trip preparation based on trip type. For example, luxury travelers might receive spa booking options and private transfer confirmations, while adventure travelers get gear checklists and physical preparation tips. The system also supports VIP traveler recognition with priority support routing and personalized concierge services. Multi-brand tour operators can maintain distinct brand voices across different product lines.

FoneSwift is built for global travel operations. The platform supports international phone numbers from 100+ countries, uses local phone numbers for outbound calls to improve answer rates, sends SMS messages that work across all international carriers, and manages timezone differences automatically for appropriate timing. Travelers receive communications in their local time, and the AI concierge detects language preferences from booking data or previous interactions. For group tours with travelers from multiple countries, you can send simultaneous notifications in multiple languages. The system also handles international dialing formats, country code variations, and mobile vs landline detection to ensure maximum deliverability.

FoneSwift automates the entire post-trip engagement process. Within hours of trip completion, the system sends personalized thank-you messages and satisfaction surveys. Happy travelers (detected through sentiment analysis) are directed to leave reviews on TripAdvisor, Google, and OTA platforms. Dissatisfied travelers are routed to your service recovery team before they post negative reviews. The platform also automates referral program invitations with incentive tracking, future booking discounts and promotions, and loyalty program enrollment and benefits communication. Travel companies using FoneSwift typically see 250-350% increase in review volume, 4.0+ star ratings through proactive service recovery, 25-40% higher referral rates, and 30-50% improvement in repeat booking rates. The system can also create custom campaigns for specific destinations or experiences you want to promote.