Restaurant & Food Service Solution

Fill Tables, Never Miss Orders & Build Loyalty

AI-powered calling platform for restaurants and food service businesses. Automate reservation confirmations, phone ordering, delivery updates, and loyalty campaigns. Reduce no-shows by 40%, capture 30% more phone orders, and increase repeat visits by 35%.

Schedule Restaurant DemoCalculate Your ROI
POS integration ready
24/7 phone ordering
Multi-location support
40%

Reduction in reservation no-shows

30%

Increase in phone order revenue

35%

More repeat customer visits

3x

Increase in online reviews

Built for Restaurant Success

Intelligent automation designed for the food service industry

Instant Order Confirmation
Customers receive immediate order confirmation via voice call or SMS with order details, estimated time, and restaurant contact information
Smart Customer Segmentation
AI analyzes order history and preferences to personalize promotions, recommend menu items, and time outreach for maximum impact
Revenue Analytics Dashboard
Track reservation conversion, order volume, loyalty program engagement, and campaign ROI across all locations in real-time
Multi-Channel Communication
Unified messaging across voice, SMS, and email. Customers choose their preferred channel while you maintain complete conversation history

Automate Every Customer Touchpoint

From reservation to delivery and loyalty

Reservation Confirmations & Reminders
Automated confirmation and reminder calls for table reservations to reduce no-shows and optimize seating capacity
  • Reduce no-shows by 40%
  • Day-of confirmation calls
  • Two-way response (confirm/cancel)
  • Waitlist management automation
Order Status & Delivery Updates
Real-time notifications for order preparation, ready for pickup, out for delivery, and arrival updates
  • Order confirmation calls
  • Preparation status updates
  • Delivery ETA notifications
  • Driver contact information
Curbside & Pickup Coordination
Automated "I'm here" notifications and staff alerts for seamless curbside pickup and takeout coordination
  • Customer arrival notifications
  • Staff dispatch automation
  • Vehicle description capture
  • Reduce wait times 60%
Conversational Phone Ordering
AI phone agents that take orders, answer menu questions, and handle special requests when phone lines are busy
  • Handle overflow call volume
  • Capture orders 24/7
  • Reduce missed calls to zero
  • Increase phone order revenue 30%
Loyalty Program & Promotions
Automated outreach for loyalty rewards, birthday offers, special promotions, and re-engagement campaigns
  • Birthday & anniversary offers
  • Points expiration alerts
  • New menu item promotions
  • Increase repeat visits 35%
Feedback Collection & Reviews
Post-visit satisfaction surveys and online review requests to build reputation and identify service issues
  • Real-time feedback capture
  • Service recovery alerts
  • Increase review volume 3x
  • Improve online ratings

Complete Restaurant Communication Platform

Everything you need to delight guests and maximize revenue

Reservation Management
  • Reservation confirmation automation
  • Day-of reminder calls/SMS
  • Waitlist management
  • Table assignment coordination
  • Special occasion recognition
Order & Delivery
  • Order confirmation calls
  • Preparation status updates
  • Ready for pickup notifications
  • Delivery tracking & ETA
  • Driver contact sharing
Customer Engagement
  • Loyalty program enrollment
  • Points balance notifications
  • Birthday & anniversary offers
  • New menu promotions
  • Re-engagement campaigns
POS Integration
  • Toast, Square, Clover sync
  • Order history access
  • Customer preference tracking
  • Sales data integration
  • Automated loyalty redemption
View All Features

Solutions for Every Restaurant Type

Customized workflows for different dining concepts

Fine Dining Restaurants
Reservation management, special occasion service, personalized guest experiences
Fast Casual Restaurants
Order ahead, pickup coordination, loyalty programs, mobile ordering integration
Quick Service Restaurants (QSR)
High-volume phone orders, delivery coordination, promotional campaigns, drive-thru support
Pizza & Delivery Restaurants
Phone order automation, delivery tracking, driver coordination, repeat customer programs
Cloud Kitchens & Ghost Restaurants
Multi-brand management, delivery platform integration, order volume scaling
Cafes & Coffee Shops
Mobile order notifications, pickup coordination, loyalty rewards, catering orders
Restaurant Groups & Chains
Multi-location consistency, centralized marketing, standardized operations
Catering & Event Services
Quote follow-up, event coordination, delivery scheduling, post-event feedback

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift transformed our reservation system. We were losing $8K monthly to no-shows - tables sitting empty while people waited. Now automated reminders cut our no-show rate from 25% to 14%. The waitlist feature fills cancellations instantly. We recovered $4,500 in monthly revenue immediately."
Maria Rodriguez photo
Maria Rodriguez
Owner, Bella Vista Restaurant
"Our 5 pizza locations were missing 30% of phone calls during peak hours - that's lost revenue walking out the door. FoneSwift's AI handles overflow calls, takes orders perfectly, and never gets overwhelmed. We increased phone order revenue by $12K monthly across all locations."
Tony Martinelli photo
Tony Martinelli
Multi-Unit Operator, Tony's Pizzeria (5 locations)
"As a fast-casual chain, curbside pickup was chaos - customers waiting, staff confused, cold food. FoneSwift automated the entire flow. Customers text when they arrive, staff get instant alerts, and pickup times dropped from 8 minutes to 2 minutes. Customer satisfaction is up 40 points."
Jennifer Park photo
Jennifer Park
Operations Director, Fresh Bowl Kitchen (12 locations)

Why Restaurants Choose FoneSwift

See how we compare to manual processes and staff-dependent systems

40% Fewer Reservation No-Shows

Automated confirmation & reminders

40% reduction in no-shows

30% More Phone Order Revenue

Never miss a call

30% increase in phone orders

35% More Repeat Customers

Automated loyalty engagement

35% increase in repeat visits
Features
FoneSwift

AI-Powered Platform

Traditional Methods

Manual Processes

Reservation & Order Management
Reservation No-Shows
40% reduction
High no-show rates
Phone Order Handling
24/7 AI ordering
Busy signals & voicemail
Order Updates
Proactive notifications
Customer has to call
Cost & Efficiency
Monthly Cost
From $299/location
$1,200-$3,000 (staff + software)
Phone Order Capacity
Unlimited simultaneous
Limited by staff
Marketing Campaigns
Automated & personalized
Manual or expensive services
Customer Experience
Order Transparency
Real-time status updates
Customers left guessing
Loyalty Engagement
35% increase in repeat visits
Passive programs
Review Volume
3x more reviews
Sporadic requests
Best For

Restaurants focused on efficiency and growth

See Platform Demo

Restaurants with unlimited staff capacity

Join 500+ restaurants using FoneSwift

Free POS integration
Multi-location support
30-day money-back guarantee

Frequently Asked Questions

Everything you need to know about AI automation for restaurants

How does FoneSwift reduce restaurant reservation no-shows?

Reservation no-shows are a massive problem for restaurants - lost revenue, wasted prep, and empty tables. FoneSwift reduces no-shows through multi-touch confirmation sequences: 24-48 hours before - initial confirmation call/SMS with two-way response option, day-of - morning reminder confirming the reservation, 2 hours before - final reminder with easy cancellation if needed. Customers can confirm, cancel, or modify with a simple response. If they cancel, FoneSwift immediately contacts your waitlist to fill the table. Restaurants report 40% reduction in no-shows on average. For a 100-seat restaurant averaging 20% no-show rate with $75 average check, that's recovering $12K+ monthly in lost revenue.

Can FoneSwift handle phone orders when we're busy?

Yes! Missed calls during peak hours are massive lost revenue for restaurants. FoneSwift's AI phone agent answers overflow calls when your staff is busy, takes orders accurately (menu items, customizations, special requests), collects customer information and delivery/pickup details, processes payment or confirms cash on delivery, and sends orders directly to your POS system. The AI sounds natural, knows your entire menu, can answer questions about ingredients/allergens, and handles rush periods without getting overwhelmed. Restaurants report 30% increase in phone order revenue by eliminating missed calls. The AI works 24/7, so you can even take orders when you're closed for the next day.

How does the curbside pickup automation work?

Curbside pickup coordination is chaotic without automation - customers waiting, staff searching parking lots, food getting cold. FoneSwift streamlines the entire process: when order is ready, customer receives notification with instructions to text/call on arrival, customer texts "I'm here" with vehicle description (optional), staff receives instant alert with customer name, order details, and location, food is brought out within 2 minutes, and customer receives thank you and feedback request. This automation reduces average pickup time from 8-10 minutes to under 2 minutes. Customers love the convenience, and staff can focus on quality service rather than parking lot coordination. Works for all order types - online, phone, or app orders.

Does FoneSwift integrate with our POS system?

Yes! FoneSwift integrates with all major restaurant POS systems including Toast, Square, Clover, Aloha, Micros, Revel, Lightspeed, and TouchBistro. The integration is bi-directional: we pull order data, customer information, menu items, and sales history from your POS, and we can write back phone orders, customer preferences, and loyalty activity. For phone ordering, the AI can check menu availability in real-time and send completed orders directly to your kitchen. The integration also enables personalized marketing - we know customer order history and can recommend similar items or notify them about favorites. Most POS integrations take 24-48 hours to set up.

How does delivery tracking and notifications work?

FoneSwift provides end-to-end delivery transparency to reduce "where's my food?" anxiety and calls. For delivery orders, customers receive order confirmation immediately with estimated delivery time, order preparation updates (your food is being prepared), ready for delivery notification (driver is picking up your order), out for delivery alert with driver name and ETA, and delivery confirmation with tip/rating request. The system integrates with DoorDash, Uber Eats, Grubhub and your own delivery fleet. This proactive communication reduces delivery-related calls by 60% and improves customer satisfaction. Late deliveries trigger automatic apology messages with discount codes for next order.

Can FoneSwift help with restaurant loyalty programs?

Absolutely! Most restaurant loyalty programs fail because they're passive - customers forget about points or don't know about rewards. FoneSwift activates your loyalty program through automated enrollment (new customers invited to join), points balance notifications (you have 250 points - $10 off your next visit!), reward redemption reminders (you have a free appetizer expiring soon), birthday & anniversary offers (personalized special occasion messages), and re-engagement campaigns (we miss you - here's 20% off). The system tracks customer visit frequency and identifies at-risk customers who haven't visited in 30/60/90 days. Restaurants report 35% increase in repeat visits with automated loyalty engagement. Happy repeat customers are your most profitable segment.

Is FoneSwift suitable for restaurant groups with multiple locations?

Yes! FoneSwift is ideal for multi-location restaurant groups and chains. You get centralized management and brand consistency while allowing location-specific customization. The platform enables location-specific phone numbers and menus, centralized loyalty programs across all locations (customers earn/redeem anywhere), group-wide promotional campaigns with local opt-outs, comparative performance dashboards across locations, and standardized customer communication with local personalization. For franchises, corporate can ensure brand standards while franchisees manage their local operations. The system supports different concepts under one restaurant group and provides enterprise-level analytics showing performance by location, region, and concept.

What kind of analytics does FoneSwift provide for restaurants?

FoneSwift provides comprehensive restaurant analytics including reservation metrics (no-show rates, confirmation rates, covers per service), order volume (phone orders, online orders, order source breakdown, average ticket size), delivery performance (prep times, delivery times, driver ratings, on-time percentages), customer engagement (repeat visit rates, loyalty program participation, campaign response rates), and revenue impact (recovered revenue from reduced no-shows, additional revenue from phone orders, loyalty program ROI, promotion effectiveness). All dashboards are real-time and can be filtered by location, day-part, or time period. You can identify peak times, optimize staffing, and improve marketing ROI. The insights help you make data-driven decisions about menu, pricing, and operations.

Still have questions?

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Seamless POS & Delivery Integration

Connect with your restaurant POS and delivery platforms

Square

CRM

DoorDash

CRM

Uber Eats

CRM

Grubhub

CRM

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Restaurant Success Strategies

Learn how leading restaurants grow with automation

Restaurant host managing reservations with automated confirmation system reducing no-shows
Guide

How Restaurants Cut Reservation No-Shows by 40%

Read Article
Restaurant staff using AI phone order automation system during peak hours
Case Study

Never Miss a Phone Order Again: 30% Revenue Increase Strategy

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100+ Restaurants Already Using FoneSwift

Ready to Transform Your Restaurant?

See how FoneSwift can reduce no-shows, capture more orders, and build customer loyalty - all in a personalized demo for restaurant professionals.

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Free POS integration setup
Multi-location & franchise support
30-day money-back guarantee