Logistics & Delivery Solution

Automate Delivery Communications at Scale

AI-powered platform for logistics and delivery companies. Reduce WISMO calls by 60%, automate exception handling, and keep customers informed with real-time delivery notifications.

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TMS & WMS integration ready
Unlimited deliveries
Deploy in 5-7 days
60%

Reduction in WISMO calls

95%

On-time delivery rate

4.8/5

Average customer satisfaction

70%

Exceptions resolved automatically

Built for Modern Logistics Operations

Powerful automation that scales with your delivery volume

Real-Time Route Integration
Seamlessly sync with routing systems to provide accurate ETAs and automatic status updates as drivers progress through deliveries
Customer Privacy Protection
Masked phone numbers enable driver-customer communication without exposing personal contact information
Delivery Performance Analytics
Track on-time delivery rates, customer satisfaction, exception patterns, and driver performance metrics
Multi-Language Support
Communicate with customers in 50+ languages to serve diverse markets and expand your delivery territory

Comprehensive Logistics Communication

From first mile to last mile and everything in between

Delivery ETA & Status Updates
Proactive notifications keep customers informed with real-time delivery windows and driver locations
  • Reduce WISMO calls by 60%
  • Dynamic ETA updates
  • Out-for-delivery notifications
  • Delivery completion confirmations
Exception Handling & Resolution
Automated workflows for address issues, delivery failures, and rescheduling requests
  • Resolve 70% of exceptions automatically
  • Address verification and correction
  • Failed delivery rescheduling
  • Customer preference collection
Proof-of-Delivery Confirmations
Automated pickup confirmations, delivery signatures, and post-delivery surveys
  • Instant delivery verification
  • Photo and signature collection
  • Customer satisfaction surveys
  • Quality feedback loops
Driver Dispatch & Coordination
Streamline driver communication with route updates, pickup notifications, and delivery instructions
  • Real-time route optimization
  • Special delivery instructions
  • Customer contact bridging
  • Driver performance tracking
Pickup & Drop-off Scheduling
Automated appointment booking, reminder sequences, and time window confirmations
  • Self-service scheduling
  • Time window confirmations
  • No-show prevention reminders
  • Same-day delivery coordination
Customer Support Automation
AI handles tracking inquiries, delivery preferences, and common questions 24/7
  • Deflect 50% of support calls
  • Track package inquiries
  • Delivery preference updates
  • Escalation to human agents

Complete Delivery Communication Features

Everything you need to keep customers informed and drivers efficient

Customer Notifications
  • Real-time delivery status updates
  • Dynamic ETA calculations
  • Multi-channel alerts (voice, SMS, email)
  • Delivery photo and signature sharing
  • Post-delivery satisfaction surveys
Exception Management
  • Failed delivery workflows
  • Address verification and correction
  • Automatic rescheduling
  • Delivery preference collection
  • Safe place instructions
Driver Operations
  • Route optimization integration
  • Turn-by-turn delivery guidance
  • Customer contact bridging
  • Proof-of-delivery collection
  • Performance analytics
Integration & Automation
  • TMS and WMS integration
  • Real-time tracking system sync
  • E-commerce platform connectors
  • API and webhook support
  • Custom workflow automation
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Trusted by Every Type of Logistics Operation

Scalable solutions for carriers, 3PLs, and delivery services of all sizes

Last-Mile Delivery Services
Real-time ETAs, customer notifications, driver dispatch, proof-of-delivery
E-commerce Fulfillment Centers
Order tracking, shipping notifications, return coordination, customer support
Freight & LTL Carriers
Dock scheduling, pickup confirmations, delivery windows, BOL management
Food & Grocery Delivery
Time-sensitive delivery, substitution approval, contactless delivery, quality feedback
Medical & Pharmaceutical Delivery
HIPAA-compliant notifications, temperature-sensitive tracking, signature requirements
Furniture & Large Item Delivery
Appointment scheduling, white-glove service coordination, assembly confirmation
Courier & Same-Day Services
Rapid dispatch, on-demand pickup, real-time tracking, instant confirmations
3PL & Logistics Providers
Multi-client management, branded communications, custom workflows, white-label options

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift reduced our "Where Is My Order" calls by 65%. Customers love the proactive delivery updates and our support team can focus on complex issues instead of tracking inquiries. We handle 3x more deliveries with the same support staff."
Marcus Johnson photo
Marcus Johnson
VP of Operations, Swift Delivery Co.
"The exception handling automation is a game-changer. When a delivery fails, FoneSwift automatically contacts the customer, collects new instructions, and reschedules - all without human intervention. We resolve 70% of exceptions within 30 minutes."
Lisa Chen photo
Lisa Chen
Director of Customer Experience, Metro Logistics
"Our drivers used to spend 2-3 hours daily calling customers for delivery instructions. FoneSwift handles all of that automatically and bridges customer calls directly to drivers when needed. Driver productivity increased 25%."
Roberto Martinez photo
Roberto Martinez
Fleet Manager, Express Freight Services

Why Logistics Companies Choose FoneSwift

See how we compare to traditional call centers and notification systems

60% Fewer WISMO Calls

Proactive updates reduce inquiries

60% reduction in support calls

95% On-Time Delivery

Better communication, better results

95% on-time delivery rate

Save $50K+ Annually

Reduce customer service costs

$50,000+ savings per year
Features
FoneSwift

AI-Powered Platform

Traditional Systems

Call Centers & Basic SMS

Customer Experience
Proactive Notifications
Real-time, automated
Manual or delayed
Two-Way Communication
Full conversational AI
One-way alerts only
Exception Handling
Automated resolution
Requires call center
Operations & Efficiency
WISMO Call Reduction
60% fewer calls
Minimal impact
Integration Setup
Pre-built connectors
Custom development
Scaling Capability
Unlimited deliveries
Agent capacity limited
Cost & ROI
Monthly Cost
From $299/month
$2,000-$10,000/month
Per-Call Pricing
Volume discounts
Per-agent fees
Setup Fees
$0
$5,000-$25,000
Best For

Growing logistics operations prioritizing customer experience

Get Logistics Demo

Companies with unlimited budgets for staffing

Join 100+ logistics companies using FoneSwift

Free TMS integration
No per-delivery fees
Unlimited scaling

Frequently Asked Questions

Everything logistics companies need to know about automated delivery communications

How does FoneSwift integrate with our existing logistics systems?

FoneSwift has pre-built integrations with major Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and routing platforms including Route4Me, Onfleet, Bringg, OptimoRoute, Shippo, EasyPost, and ShipStation. We also integrate with e-commerce platforms like Shopify, WooCommerce, and BigCommerce. The integration is bi-directional: we pull shipment data, tracking information, and delivery status in real-time, and we can push back delivery confirmations, customer preferences, and feedback. Most integrations are completed in 3-5 business days using our pre-built connectors. For custom systems, we offer robust API and webhook support.

Can FoneSwift reduce our "Where Is My Order" (WISMO) call volume?

Absolutely! WISMO calls typically make up 40-60% of logistics customer service volume. FoneSwift reduces these by 60-70% through proactive, automated notifications at key delivery milestones including order confirmation and tracking number, shipment departure from warehouse, out-for-delivery notifications with ETA window, real-time delivery updates as drivers approach, delivery completion confirmations with photo/signature, and exception alerts if delays occur. Customers receive the information they need before they have to ask for it. The AI can also handle tracking inquiries via voice or SMS, providing instant updates without human agents.

How does exception handling automation work?

When a delivery exception occurs (wrong address, customer not home, access issues), FoneSwift automatically initiates resolution workflows. For wrong addresses, the system contacts the customer, verifies the correct address, and updates routing systems. When customers are unavailable, we offer rescheduling options and collect delivery preferences (safe place, neighbor, hold for pickup). For access issues, we collect gate codes, buzzer numbers, or special instructions. The system can resolve 70% of exceptions without human intervention, escalating only complex cases to your team. All resolution data flows back to your TMS in real-time.

Does FoneSwift work for same-day and on-demand delivery?

Yes! FoneSwift is ideal for time-sensitive delivery operations. For same-day and on-demand services, the system provides instant customer notifications when orders are accepted, real-time driver dispatch and assignment, dynamic ETA updates as drivers navigate traffic, direct driver-customer communication bridging, contactless delivery instructions, and immediate delivery confirmations. The system scales effortlessly - whether you have 10 deliveries or 10,000 per day. Many food delivery, grocery, and courier services use FoneSwift to maintain communication without overwhelming their support teams.

Can drivers communicate with customers through FoneSwift?

Yes! FoneSwift provides masked phone number bridging so drivers and customers can communicate directly without exposing personal phone numbers (protecting privacy for both parties). Drivers can call customers for delivery instructions, access codes, or clarifications. Customers can call drivers for real-time updates or special requests. All calls are routed through FoneSwift numbers, recorded for quality assurance, and logged in your system. This eliminates the need for drivers to use personal phones while maintaining seamless communication. When calls are not necessary, FoneSwift handles communication via automated SMS and voice notifications.

How does proof-of-delivery collection work?

FoneSwift automates proof-of-delivery collection through multiple methods. For photo-based proof, drivers capture delivery photos via mobile app, which are instantly sent to customers via SMS/email. For signature-required deliveries, drivers collect digital signatures on their devices, with automatic customer confirmation sent immediately. For contactless deliveries, the system sends automated confirmation calls or SMS asking customers to verify receipt. Post-delivery surveys collect satisfaction feedback automatically. All proof-of-delivery data is timestamped, GPS-tagged, and synced to your TMS in real-time, creating complete audit trails for dispute resolution.

What about multi-language support for diverse customer bases?

FoneSwift supports 50+ languages with native-level fluency. The system can detect customer language preferences from order data or previous interactions, then automatically deliver all communications (notifications, exception handling, surveys) in the appropriate language. This is especially valuable for logistics companies operating in multicultural markets - you can serve Spanish, Mandarin, Vietnamese, Arabic, and other language speakers without hiring multilingual support staff. Drivers also benefit from automated translation when communicating with customers who speak different languages.

How quickly can we implement FoneSwift?

Most logistics companies are live within 5-7 business days. Our implementation process includes: TMS/WMS integration setup using pre-built connectors, importing customer contact data and shipment information, configuring notification workflows and templates, setting up driver dispatch and communication tools, testing with a pilot group of deliveries, and training your operations and support teams. Unlike traditional call center solutions that take months to implement, FoneSwift is cloud-based and designed for rapid deployment. Larger enterprises with custom requirements typically take 2-3 weeks for comprehensive rollout across multiple facilities.

Still have questions?

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Seamless TMS & E-commerce Integration

Connect with your existing logistics and order management systems

Shopify

CRM

Salesforce

CRM

HubSpot

CRM

Stripe

CRM

Slack

Communication

Google Calendar

Productivity

Zapier

Automation

Airtable

Productivity

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Logistics Communication Insights

Best practices for delivery operations and customer experience

Logistics operations dashboard showing reduced WISMO call volume through proactive notifications
Guide

How to Reduce WISMO Calls by 60% in Logistics Operations

Read Article
Driver delivering package with mobile communication interface showing real-time delivery notifications
Guide

Last-Mile Delivery Optimization: Communication Best Practices

Read Article
View Related Articles
100+ Logistics Companies Already Using FoneSwift

Ready to Transform Your Delivery Operations?

See how FoneSwift can reduce support calls, automate exception handling, and improve customer satisfaction - all while scaling effortlessly with your delivery volume. Get a personalized demo.

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Free TMS integration setup
No per-delivery fees
Unlimited scaling capacity