Hotels & Hospitality Solution

5-Star Guest Experience, Powered by AI

Deliver personalized, attentive service at scale with AI-powered booking confirmations, 24/7 concierge, and automated guest communication. Increase satisfaction, drive more reviews, and reduce front desk workload.

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Integrates with Opera, Cloudbeds, Mews
50+ language support
Deploy in 1-2 weeks
98%

Guest satisfaction rate

60%

Reduction in front desk wait times

200%

Increase in online reviews

24/7

Concierge availability

Elevate Every Guest Interaction

Modern technology that enhances—not replaces—your hospitality

Personalized Guest Experience at Scale
AI delivers personalized, attentive service to every guest simultaneously—from budget travelers to VIPs—without adding staff
Truly Global Guest Support
Serve international guests in 50+ languages with native fluency, cultural awareness, and local knowledge
Seamless PMS Integration
Real-time sync with Opera, Cloudbeds, Mews, and major booking engines ensures guest data is always current
Guest Satisfaction Analytics
Track sentiment, identify service issues before checkout, and measure guest satisfaction across all touchpoints

Complete Guest Communication Suite

From booking confirmation to post-checkout reviews

Booking Confirmations & Pre-Arrival Communication
Automated confirmation calls and messages immediately after booking, with pre-arrival concierge outreach to enhance guest experience
  • Instant booking confirmations
  • Pre-arrival welcome messages (24-48 hours)
  • Special requests collection
  • Early check-in/late checkout offers
24/7 AI Concierge & Guest Requests
AI handles restaurant reservations, room service orders, spa bookings, and local recommendations around the clock
  • Handle unlimited concurrent requests
  • Multi-language support (50+ languages)
  • Restaurant & spa booking automation
  • Local recommendations & directions
Check-In/Check-Out Reminders & Automation
Automated reminders for check-in times, mobile check-in promotion, check-out confirmations, and late checkout requests
  • Reduce front desk wait times by 60%
  • Mobile check-in adoption boost
  • Automated checkout confirmations
  • Late checkout request handling
In-Stay Guest Support & Service Recovery
Proactive mid-stay check-ins, issue resolution, and real-time service requests to ensure guest satisfaction
  • Proactive satisfaction check-ins
  • Real-time maintenance requests
  • Service recovery before checkout
  • VIP guest recognition & personalization
Post-Stay Feedback & Review Generation
Automated post-checkout surveys, review requests, and loyalty program enrollment to drive repeat bookings
  • Increase reviews by 200%
  • Capture feedback before they leave
  • Direct positive reviews to TripAdvisor/Google
  • Loyalty program enrollment automation
Multi-Property Management & Coordination
Centralized communication across hotel chains, resorts, and property portfolios with brand consistency
  • Unified dashboard for all properties
  • Brand-consistent messaging
  • Cross-property booking transfers
  • Centralized guest database

Everything Hotels Need for Guest Communication

All the tools to deliver exceptional experiences at scale

Guest Communication
  • Automated booking confirmations
  • Pre-arrival concierge messages
  • Check-in/check-out reminders
  • In-stay service requests
  • Post-stay feedback collection
AI Guest Services
  • 24/7 AI concierge assistant
  • Restaurant & spa reservations
  • Room service order taking
  • Local recommendations
  • Multi-language support (50+ languages)
Multi-Property Management
  • Centralized dashboard for all properties
  • Property-specific phone numbers
  • Cross-property guest recognition
  • Brand consistency controls
PMS & Booking Integration
  • Opera, Cloudbeds, Mews sync
  • Booking.com, Expedia integration
  • Real-time reservation data
  • Guest profile synchronization
View All Features

Trusted by Hotels & Hospitality Businesses

Flexible solutions for properties of all types and sizes

Full-Service Hotels & Resorts
Concierge services, dining reservations, spa bookings, activity coordination, VIP guest management
Boutique & Lifestyle Hotels
Personalized guest experiences, local recommendations, unique service offerings, brand storytelling
Extended Stay & Aparthotels
Long-term guest communication, maintenance coordination, community building, local area information
Vacation Rentals & Short-Term Rentals
Check-in instructions, property access codes, local guidelines, maintenance requests, checkout coordination
Hotel Chains & Franchises
Brand-consistent messaging, centralized operations, loyalty program enrollment, cross-property coordination
Bed & Breakfasts / Inns
Personal touch at scale, breakfast preferences, local insider tips, special occasion coordination
Event Venues & Conference Centers
Event coordination, group bookings, catering requests, AV support, attendee communication
Hostels & Budget Accommodations
High-volume booking confirmations, group coordination, activity bookings, cost-effective automation

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift transformed our guest experience. The AI concierge handles restaurant reservations, spa bookings, and local recommendations in 12 languages. Our guests love the instant response times, and our front desk staff can focus on creating memorable in-person experiences."
Alexandra Bennett photo
Alexandra Bennett
General Manager, Seaside Resort & Spa
"We manage 8 boutique properties across the country, and FoneSwift gives each property its own identity while maintaining our brand standards. The automated pre-arrival messages have increased our ancillary revenue by 25% through spa and dining pre-bookings."
Michael Chang photo
Michael Chang
VP of Operations, Urban Stay Hotel Group
"Our TripAdvisor rating jumped from 4.2 to 4.7 after implementing FoneSwift. The automated post-stay outreach captures feedback while guests are still excited about their stay, and directs happy guests to review sites. We went from 30 reviews per month to over 100."
Sarah Rodriguez photo
Sarah Rodriguez
Director of Guest Experience, Heritage Inn Collection

Why Hotels Choose FoneSwift Over Traditional Systems

See how we compare to hiring additional concierge staff

24/7 Guest Support

Never miss a request

AI handles 100% of calls

200% More Reviews

Automated review generation

3x review volume increase

Save $60K+ Annually

Reduce staffing costs

vs 24/7 concierge team
Features
FoneSwift

AI-Powered Guest Platform

Traditional Staffing

24/7 Front Desk & Concierge

Guest Experience
Guest Support Hours
24/7 AI-powered
Limited to front desk hours
Language Support
50+ languages, native fluency
English + limited options
Response Time
Instant (seconds)
Minutes to hours
Operations & Cost
Additional Staff Required
None - AI handles volume
2-4 FTEs for 24/7 coverage
Cost Per Room/Month
$2-5
$15-30 (staffing)
Setup Time
1-2 weeks
1-3 months
Technology & Features
PMS Integration
Pre-built, real-time sync
Manual or limited
Multi-Property Management
Unified dashboard
Separate systems per property
Guest Sentiment Analysis
AI-powered, real-time
Manual survey review
Best For

Hotels prioritizing guest experience and efficiency

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Properties with unlimited staffing budgets

Join 200+ hotels using FoneSwift

Free PMS integration
24/7 guest support included
30-day satisfaction guarantee

Frequently Asked Questions

Everything you need to know about AI-powered hotel guest communication

How does FoneSwift integrate with our Property Management System (PMS)?

FoneSwift has pre-built integrations with major hotel PMS platforms including Opera, Cloudbeds, Mews, RoomRaccoon, Hotelogix, and WebRezPro. The integration is bi-directional: we pull guest reservation data, contact information, special requests, and booking details from your PMS, and we write back guest communication logs, service requests, and feedback. Real-time sync ensures the AI always has current guest information for personalized interactions. Most PMS integrations take 3-5 business days to set up, and our team handles the entire technical implementation. We also integrate with booking engines like Booking.com, Expedia, and Airbnb for direct booking confirmations.

Can the AI concierge handle restaurant reservations and activity bookings?

Absolutely! The AI concierge can make restaurant reservations at your on-site dining venues or recommend and book local restaurants, coordinate spa appointments and treatments, book hotel amenities like pools, fitness classes, or cabanas, arrange transportation and car services, provide directions and local recommendations, and process room service orders. The AI connects to your internal booking systems and can also interface with third-party reservation platforms. For complex requests that require human judgment, the AI seamlessly transfers to your concierge team with full context of the conversation.

How does FoneSwift help increase our online reviews and ratings?

FoneSwift automates the entire review generation process. Within hours of checkout, the system sends personalized thank-you messages and requests feedback. If the guest had a positive experience (detected through sentiment analysis), they are directed to leave reviews on TripAdvisor, Google, and OTA platforms. If the guest had issues, they are routed to your management team for service recovery before they post negative reviews. Hotels using FoneSwift typically see 200-300% increase in review volume, improved average ratings as service issues are caught early, higher review response rates compared to email surveys, and reduced negative public reviews through proactive issue resolution. The system also automates loyalty program enrollment and repeat booking incentives.

Can we customize the AI to match our hotel's brand voice and service standards?

Yes, complete customization! FoneSwift allows you to define your brand voice (warm and friendly, formal and elegant, casual and fun), set service standards and response guidelines, create property-specific knowledge bases with local recommendations, configure which requests the AI handles vs transfers to staff, and personalize greetings and messaging by guest type (VIP, loyalty member, first-time guest). For multi-property groups, you can maintain brand consistency while allowing property-level customization for local flavor. Many boutique hotels use this to create unique personalities that match their brand identity.

What happens if a guest has a complaint or complex issue?

FoneSwift is designed to handle routine requests automatically while escalating sensitive or complex issues appropriately. The AI can detect frustration or dissatisfaction through sentiment analysis and immediately route to a live team member with full conversation context. For common complaints (room temperature, noise, cleanliness), the AI can create service tickets, dispatch housekeeping or maintenance, and follow up to ensure resolution. The system flags at-risk guests for proactive manager outreach before checkout. All escalated issues are logged with priority levels, and managers receive real-time alerts for VIP guest concerns. This ensures no guest issue falls through the cracks while still automating 80% of routine communications.

How does multi-language support work for international guests?

FoneSwift supports 50+ languages with native-level fluency. The system automatically detects guest language preferences from your PMS or previous interactions, and all communications—booking confirmations, pre-arrival messages, concierge requests, and feedback surveys—are delivered in the guest's preferred language. This is especially valuable for properties serving international travelers. Common languages include Spanish, French, German, Italian, Mandarin, Japanese, Korean, Arabic, Portuguese, and Russian. The AI understands cultural nuances and local customs, ensuring appropriate service delivery. For example, greeting styles and formality levels adapt based on guest nationality and expectations.

Can FoneSwift manage communication for multiple properties?

Yes! FoneSwift is perfect for hotel chains, resort groups, and property management companies. From a single dashboard, you can manage all properties with property-specific phone numbers and caller ID, brand-consistent messaging with local customization, centralized guest database across properties, cross-property booking coordination, unified reporting and analytics, and role-based access (corporate, regional, property-level). Many multi-property groups use FoneSwift to recognize loyalty members across all properties, coordinate VIP transfers between locations, and maintain brand standards while empowering on-site teams. There are no per-property fees—you simply pay based on room count across your portfolio.

How quickly can we implement FoneSwift at our hotel?

Most hotels are live within 1-2 weeks. Our implementation includes PMS integration setup, importing guest data and reservation details, customizing AI scripts and brand voice, configuring service request workflows and escalation rules, staff training (typically 2-3 hours), and testing with real guest scenarios. For single-property hotels, implementation can be as fast as 3-5 days. Larger chains or resorts with complex workflows typically take 2-3 weeks. Unlike traditional phone systems that require hardware installation, FoneSwift is 100% cloud-based and works immediately. We also offer white-glove migration support including transferring existing phone numbers at no charge.

Still have questions?

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Seamless Integration with Your Hotel Systems

Connect with your PMS, booking engines, and guest platforms

Salesforce

CRM

HubSpot

CRM

Zendesk

Support

Google Workspace

Productivity

Slack

Communication

Microsoft Teams

Communication

Zapier

Automation

Shopify

CRM

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200+ Hotels Already Using FoneSwift

Ready to Transform Your Guest Experience?

See how FoneSwift can deliver 24/7 concierge service, increase reviews by 200%, and reduce front desk workload—all while enhancing the personal touch your guests love. Get a personalized demo for your property.

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Free PMS integration setup
24/7 multilingual support
Volume discounts for chains