E-commerce & Retail Solution

Delight Customers & Reduce Support Costs with AI

AI-powered calling platform for online stores. Automate order confirmations, shipping updates, abandoned cart recovery, and customer support. Reduce tickets by 60%, recover 25% of abandoned carts, and boost satisfaction by 40%.

Schedule E-commerce DemoCalculate Your ROI
Shopify & WooCommerce ready
Real-time order tracking
24/7 automated support
25%

Abandoned cart recovery rate

60%

Reduction in support tickets

3x

More customer reviews

40%

Increase in customer satisfaction

Built for E-commerce Excellence

Intelligent automation designed for online retail success

Real-Time Order Tracking
Customers can call or text to get instant order status, tracking numbers, and delivery ETAs without navigating your website or waiting for support
Proactive Issue Resolution
AI detects shipping delays, inventory issues, or payment problems and proactively notifies customers before they have to ask
Shopping Cart Analytics
Track abandonment patterns, identify friction points, and optimize recovery campaigns based on customer behavior and purchase intent
Multi-Channel Communication
Unified communication across voice, SMS, email, and chat. Customers choose their preferred channel while you maintain context

Automate the Entire Customer Journey

From cart to delivery and beyond

Order Confirmations & Status Updates
Automated voice and SMS confirmations for orders, payment verification, and real-time order status updates
  • Instant order confirmation calls
  • Reduce "where's my order?" calls 60%
  • Proactive delay notifications
  • Payment verification automation
Shipping & Delivery Updates
Real-time shipping notifications, delivery ETAs, and driver contact information to keep customers informed
  • Shipment tracking updates
  • Delivery ETA notifications
  • Out-for-delivery alerts
  • Delivery confirmation calls
Abandoned Cart Recovery
Automated follow-up calls and texts to recover abandoned carts and answer questions preventing purchase
  • Recover 25% of abandoned carts
  • Answer purchase objections
  • Offer assistance & discounts
  • Increase conversion rates
Returns & Refund Automation
Streamline returns process with automated return authorization, shipping label delivery, and refund status updates
  • Automated RMA generation
  • Return label delivery
  • Refund processing updates
  • Reduce return processing time 50%
Customer Support & Self-Service
AI-powered customer support for common inquiries like order status, shipping info, and product questions
  • Handle routine inquiries 24/7
  • Reduce support ticket volume 60%
  • Instant order tracking
  • Product availability checks
Review Collection & Feedback
Automated post-purchase review requests, satisfaction surveys, and testimonial collection to build social proof
  • Increase review volume 3x
  • Optimal timing for requests
  • Multi-channel review campaigns
  • Service recovery for negative feedback

Complete E-commerce Communication Platform

Everything you need to serve customers and drive revenue

Order Management
  • Order confirmation calls/SMS
  • Payment verification
  • Order status tracking
  • Back-order notifications
  • Cancellation confirmations
Shipping & Fulfillment
  • Shipment tracking updates
  • Delivery ETA notifications
  • Out-for-delivery alerts
  • Delivery confirmation
  • Carrier delay notifications
Customer Experience
  • Abandoned cart recovery
  • Product recommendation calls
  • Loyalty program enrollment
  • Birthday & anniversary offers
  • VIP customer outreach
Post-Purchase
  • Review request automation
  • Satisfaction surveys
  • Return/exchange assistance
  • Replenishment reminders
  • Cross-sell campaigns
View All Features

Solutions for Every E-commerce Business

Customized workflows for different retail models

Direct-to-Consumer (DTC) Brands
Customer experience, brand loyalty, subscription management, repeat purchases
E-commerce Marketplaces
Multi-seller support, order tracking, dispute resolution, buyer protection
Subscription Box Services
Billing notifications, shipment tracking, customization updates, churn prevention
Omnichannel Retailers
BOPIS coordination, store inventory checks, online-to-store transitions
Fashion & Apparel
Size recommendations, styling advice, seasonal promotions, returns management
Consumer Electronics
Product support, warranty registration, technical assistance, trade-in programs
Home Goods & Furniture
Delivery scheduling, assembly coordination, damage reports, large item logistics
Health & Beauty
Replenishment reminders, subscription management, personalized recommendations

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift completely transformed our customer experience. We were drowning in "where's my order?" calls. Now the AI handles 90% of routine inquiries instantly. Our support team focuses on complex issues and customer satisfaction is up 45%. We recovered $180K in abandoned carts last quarter alone."
Emily Rodriguez photo
Emily Rodriguez
Head of Customer Experience, Luxe Beauty Co.
"As a DTC subscription brand, retention is everything. FoneSwift proactively notifies customers about upcoming shipments, billing issues, and delivery delays. Our churn rate dropped from 8% to 4.5%, and customer lifetime value increased 40%. The ROI is massive."
Jason Park photo
Jason Park
Founder & CEO, Daily Essentials Box
"We sell high-value electronics online and customer anxiety about shipping is real. FoneSwift provides real-time tracking updates and delivery ETAs automatically. Customers feel informed every step of the way. Our negative reviews about shipping dropped 70% and repeat purchase rate is up 35%."
Michelle Thompson photo
Michelle Thompson
COO, TechGear Direct

Why E-commerce Brands Choose FoneSwift

See how we compare to traditional customer support teams

25% Cart Recovery Rate

Recover abandoned purchases

25% of abandoned carts converted

60% Fewer Support Tickets

Automated self-service

60% reduction in support volume

3x More Reviews

Automated review requests

3x increase in review volume
Features
FoneSwift

AI-Powered Platform

Traditional Support

Human Agent Teams

Customer Support
Support Availability
24/7 automated
Business hours only
Order Status Inquiries
Instant automated response
Wait for agent
Response Time
Under 10 seconds
5-30 minute wait
Cost & Efficiency
Monthly Cost
From $299/store
$3,000-$10,000 (agents)
Support Ticket Volume
60% reduction
Full manual volume
Scalability
Unlimited simultaneous
Limited by staff
Revenue Impact
Abandoned Cart Recovery
25% recovery rate
5-10% with email only
Review Collection
3x more reviews
Passive email requests
Customer Satisfaction
Proactive updates
Reactive inquiries
Best For

Scaling e-commerce brands

See Platform Demo

Brands with unlimited budgets

Join 500+ e-commerce brands using FoneSwift

Free Shopify/WooCommerce setup
No per-call pricing
30-day money-back guarantee

Frequently Asked Questions

Everything you need to know about AI automation for e-commerce

How does FoneSwift reduce customer support ticket volume?

FoneSwift handles the most common customer inquiries automatically, which typically make up 60-70% of support volume. When customers call or text about order status, the AI instantly accesses your e-commerce platform, retrieves their order information, provides tracking numbers and delivery ETAs, answers questions about shipping carriers and delivery dates, and handles address changes or delivery instructions. For product availability questions, returns, or refunds, the AI walks customers through the process step-by-step. Only complex issues requiring human judgment (damaged products, complicated returns, escalations) are routed to your support team. Our e-commerce customers report 60% reduction in support tickets and 70% faster resolution times for issues that do reach human agents (because routine questions are already filtered).

Can FoneSwift help recover abandoned shopping carts?

Yes! Abandoned cart recovery is one of FoneSwift's most profitable features for e-commerce. When a customer abandons their cart, the system waits 1-2 hours (configurable) then contacts them via call or text. The AI asks if they need help completing their purchase, identifies and addresses common objections (shipping costs too high, couldn't find promo code, unsure about sizing, etc.), can offer discounts or free shipping if authorized, and guides them back to checkout with a personalized link. For high-value carts, you can configure more aggressive follow-up sequences. E-commerce stores typically recover 25% of abandoned carts with FoneSwift vs 5-10% with email-only campaigns. For a store doing $100K/month with 70% cart abandonment, that's an additional $17,500 in recovered revenue monthly.

How does the shipping and delivery notification system work?

FoneSwift integrates with your e-commerce platform (Shopify, WooCommerce, BigCommerce, etc.) and shipping carriers (USPS, UPS, FedEx, DHL) to provide real-time shipment tracking. When an order ships, customers receive confirmation with tracking number, estimated delivery date, and carrier information. When the package is out for delivery, they get a same-day alert with delivery window. If there are delays or exceptions (weather, carrier issues, incorrect address), customers are proactively notified before they even know there's a problem. When delivered, they receive confirmation. This transparency dramatically reduces "where's my package?" anxiety and support inquiries. You can customize notification frequency and channels (voice, SMS, or both).

Does FoneSwift integrate with my e-commerce platform?

Yes! FoneSwift has native integrations with all major e-commerce platforms including Shopify, WooCommerce, BigCommerce, Magento, Wix, Squarespace, and custom-built stores via API. The integration is real-time and bi-directional: we pull order data, customer information, product details, and inventory status, and we write back customer communication history, support interactions, and cart recovery conversions. We also integrate with shipping carriers (UPS, FedEx, USPS, DHL), help desk platforms (Zendesk, Gorgias, Freshdesk), and marketing tools (Klaviyo, Omnisend). Most integrations are plug-and-play and take 15-30 minutes to set up.

How does the review collection automation work?

FoneSwift automates the entire review collection process. After delivery confirmation (typically 3-7 days post-delivery, configurable), the system contacts customers via their preferred channel. For satisfied customers (detected through positive sentiment), it requests reviews on Google, Trustpilot, Amazon, or your website with direct links making it effortless. For dissatisfied customers, it routes them to your support team for service recovery before they leave negative public reviews. The timing is critical - we contact customers when the product experience is fresh but they've had time to use it. You can configure different timing for different product categories (electronics might wait longer than consumables). E-commerce stores report 3x more reviews and higher average ratings because negative experiences are intercepted privately.

Can FoneSwift handle returns and refund inquiries?

Absolutely! Returns and refunds are streamlined with FoneSwift. When customers request a return, the AI verifies the order, checks if it falls within your return window, explains your return policy clearly, generates an RMA (return merchandise authorization), emails a prepaid return shipping label, provides return instructions and tracking, and notifies customers when the return is received and refund is processed. For exchanges, it can help customers select the replacement item and expedite shipping. This automation reduces return processing time by 50% and improves the returns experience - which directly impacts whether customers shop with you again. Many customers who have smooth return experiences become more loyal, not less.

Is FoneSwift suitable for subscription-based e-commerce businesses?

Yes! FoneSwift is excellent for subscription box services and recurring revenue models. For subscription businesses, the system handles billing notifications (upcoming charges, payment failures), shipment tracking for each subscription box, customization updates (flavor/style preferences), pause/skip management, reactivation campaigns for cancelled subscribers, and churn prevention by identifying at-risk subscribers. For example, if a payment fails, FoneSwift immediately contacts the customer to update payment information before the subscription is cancelled. If a customer tries to cancel, the AI can offer retention incentives (discounts, skip month, product swaps). Subscription businesses using FoneSwift report 3-5 point improvements in retention rate, which has enormous impact on lifetime customer value.

What kind of reporting and analytics does FoneSwift provide for e-commerce?

FoneSwift provides comprehensive e-commerce analytics including customer communication metrics (call/text volume, most common inquiries, peak contact times), order status inquiry trends (shipping concerns, delivery questions, problem orders), abandoned cart recovery (recovery rate, revenue recovered, objection analysis), review collection (review volume, ratings distribution, response rates), support ticket reduction (automated resolution rate, escalation patterns), and revenue attribution (sales from cart recovery, upsells, repeat purchases driven by communication). All dashboards are real-time and can be filtered by product, customer segment, or time period. You can also export data for marketing analysis or executive reporting. The insights help you identify friction points in the customer journey and optimize your operations.

Still have questions?

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Seamless E-commerce Platform Integration

Connect with your store, shipping, and support tools in minutes

Shopify

CRM

WooCommerce

CRM

BigCommerce

CRM

Magento

CRM

Zendesk

Support

Gorgias

Support

Klaviyo

Marketing

ShipStation

Productivity

View All Integrations

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100+ E-commerce Brands Already Using FoneSwift

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