Construction & Field Services Solution

Streamline Dispatch & Boost Crew Productivity

AI-powered calling platform for construction and field service companies. Automate job dispatch, crew coordination, estimate follow-ups, and safety compliance. Reduce no-shows by 45%, increase estimate conversion by 40%, and improve crew utilization by 35%.

Schedule Field Service DemoCalculate Your ROI
FSM software integration
Instant crew dispatch
OSHA compliance ready
45%

Reduction in customer no-shows

40%

Higher estimate-to-contract conversion

35%

Improvement in crew utilization

60%

Less time on dispatch & coordination

Built for Field Operations

Intelligent automation designed for construction and service teams

Instant Crew Dispatch
Contact available crews within seconds of job assignment. AI confirms availability, shares job details and GPS location, and ensures crews arrive prepared
Smart Scheduling Optimization
AI analyzes crew locations, job requirements, and customer preferences to optimize routing and reduce drive time between jobs
Safety Compliance Automation
Automated daily safety briefings, equipment check confirmations, and incident reporting to maintain OSHA compliance and reduce liability
Field Operations Dashboard
Real-time visibility into crew locations, job status, completion rates, and customer satisfaction across all active projects

Automate Field Operations End-to-End

From job dispatch to customer satisfaction

Job Dispatch & Crew Coordination
Automated dispatch calls to field crews with job details, location, materials needed, and customer information
  • Instant crew notification
  • GPS location sharing
  • Job detail confirmation
  • Reduce dispatch time 60%
Appointment Scheduling & Reminders
Automated booking for estimates, service calls, inspections, and follow-up visits with customer confirmation
  • Reduce customer no-shows 45%
  • 24/48 hour reminder sequences
  • Two-way confirmation
  • Reschedule coordination
Estimate Follow-Up & Conversion
Persistent follow-up on pending estimates and proposals to convert leads into signed contracts
  • Increase estimate conversion 40%
  • Answer common objections
  • Schedule project kickoffs
  • Reduce quote-to-close time
Safety Checks & Compliance Reminders
Automated safety briefings, equipment checks, and OSHA compliance reminders for job sites
  • Daily safety check confirmations
  • Equipment inspection reminders
  • Incident reporting coordination
  • Compliance documentation
Job Status Updates & Customer Communication
Keep customers informed about crew arrival, work progress, delays, and completion with proactive updates
  • Arrival time notifications
  • Progress milestone updates
  • Delay communication
  • Reduce customer inquiry calls 70%
Post-Job Satisfaction & Reviews
Automated follow-up for quality checks, payment collection, and online review requests
  • Post-job satisfaction surveys
  • Payment reminder automation
  • Review request timing
  • Issue identification & resolution

Complete Field Service Platform

Everything you need to manage crews and delight customers

Dispatch & Coordination
  • Automated job dispatch calls
  • Crew availability checking
  • GPS location sharing
  • Multi-crew coordination
  • Emergency dispatch routing
Customer Management
  • Appointment scheduling automation
  • Estimate follow-up sequences
  • Arrival time notifications
  • Job completion confirmations
  • Payment collection reminders
Safety & Compliance
  • Daily safety briefing calls
  • Equipment inspection reminders
  • Incident reporting coordination
  • OSHA compliance tracking
  • Weather alert notifications
Field Management
  • Time clock & attendance tracking
  • Material delivery coordination
  • Subcontractor communication
  • Job site photo requests
  • Crew performance tracking
View All Features

Solutions for Every Construction & Service Company

Customized workflows for different trades and services

General Contractors
Multi-trade coordination, project management, subcontractor communication, client updates
HVAC Companies
Service dispatch, maintenance reminders, emergency calls, seasonal tune-ups
Plumbing Services
Emergency dispatch, appointment scheduling, estimate follow-up, warranty calls
Electrical Contractors
Job dispatch, safety compliance, permit coordination, inspection scheduling
Roofing Companies
Storm damage response, estimate follow-up, project scheduling, warranty management
Landscaping & Lawn Care
Route optimization, seasonal services, weather notifications, recurring maintenance
Home Renovation & Remodeling
Client communication, change order coordination, milestone updates, inspection scheduling
Commercial Facilities Management
Multi-site coordination, preventive maintenance, vendor management, emergency response

People love FoneSwift

Results from industry leaders

100+
Businesses use FoneSwift daily
2000+
Calls processed daily
500+
Calls handled by AI
24/7
Customer support
50+
Integrations available
"FoneSwift transformed our dispatch operations. We were making 50+ manual calls daily to coordinate crews. Now the AI handles all dispatch, confirms crew availability, and shares job details instantly. Our dispatch time dropped from 2 hours to 20 minutes per day, and crew utilization improved 35%."
Mike Anderson photo
Mike Anderson
Operations Manager, Premier HVAC Services
"Customer no-shows were costing us $15K monthly in wasted drive time and lost revenue. FoneSwift automated our reminder system and our no-show rate dropped from 22% to 12% in 60 days. The estimate follow-up feature increased our conversion rate from 28% to 42%. ROI was immediate."
Jennifer Martinez photo
Jennifer Martinez
Owner, Precision Plumbing & Electrical
"Managing 40+ roofing crews across 3 states, communication was chaos. FoneSwift standardized our dispatch, safety checks, and customer updates. We reduced administrative overhead by 60% and our customer satisfaction scores jumped 35 points. The safety compliance features alone are worth it."
Robert Chen photo
Robert Chen
CEO, Apex Roofing Group

Why Construction & Service Companies Choose FoneSwift

See how we compare to manual dispatch and coordination

45% Reduction in No-Shows

Automated appointment reminders

45% fewer customer no-shows

40% Higher Estimate Conversion

Persistent follow-up sequences

40% more estimates converted

35% Better Crew Utilization

Optimized scheduling & routing

35% improvement in utilization
Features
FoneSwift

AI-Powered Platform

Traditional Methods

Manual Dispatch & Calls

Dispatch & Coordination
Dispatch Speed
Instant automated
Manual phone calls
Crew Confirmation
Real-time response
Voicemail/callback
Multi-Crew Coordination
Simultaneous dispatch
Sequential calls
Efficiency & Cost
Monthly Cost
From $249/dispatcher
$800-$2,000 (software + admin)
Customer No-Shows
45% reduction
High no-show rates
Administrative Time
60% time savings
Manual processes
Customer Experience
Communication Quality
Proactive updates
Reactive inquiries
Estimate Conversion
40% higher conversion
No systematic follow-up
Job Completion Rate
First-visit resolution
Multiple trips
Best For

Companies focused on efficiency and growth

See Platform Demo

Teams with unlimited time

Join 700+ construction & service companies using FoneSwift

Free FSM integration
Multi-location support
30-day money-back guarantee

Frequently Asked Questions

Everything you need to know about AI automation for construction & field services

How does FoneSwift improve field service dispatch operations?

FoneSwift eliminates the manual dispatch process through instant automated crew contact. When a job is assigned, the system immediately contacts available crews in the area, verifies their availability and confirms job acceptance, shares GPS location, job details, and customer information, coordinates multi-crew jobs when multiple trades are needed, and confirms estimated arrival time to customer. For emergency calls, the system can simultaneously contact multiple crews and route the job to whoever responds first. This reduces dispatch time from 30-45 minutes to under 5 minutes per job. Field service companies report 60% time savings on dispatch operations and 35% improvement in crew utilization - crews spend more time working and less time driving due to better routing.

Can FoneSwift reduce customer appointment no-shows?

Yes! No-shows are a major cost for field service businesses - wasted drive time, lost revenue, and schedule disruption. FoneSwift reduces no-shows through multi-touch reminder sequences at 48 hours, 24 hours, and morning-of, two-way confirmation (customers can confirm, reschedule, or cancel with a simple response), arrival time notifications (customers receive ETAs when crew is en route), and emergency fill-ins (if customer cancels, system immediately contacts customers on waitlist). Construction and field service companies report 45% reduction in no-shows on average. For a company running 50 service calls/week with 20% no-show rate and $150 average job value, that's recovering $1,500+ weekly or $78K annually.

How does estimate follow-up automation work?

Estimate follow-up is critical but often neglected because field teams are busy. FoneSwift automates the entire follow-up process. After providing an estimate, the system initiates a sequence: Day 1 - Confirmation customer received estimate, Day 3 - Answer common questions about scope/timeline, Day 7 - Address pricing concerns and offer financing options if available, Day 10 - Create urgency with seasonal availability or pricing, Day 14 - Final follow-up before moving to long-term nurture. The AI can answer common questions about materials, timeline, permits, and payment options. Construction companies report 40% higher estimate-to-contract conversion with automated follow-up. For a company providing 100 estimates/month at $5,000 average job value with 30% conversion, increasing to 42% conversion adds $60K monthly revenue.

Does FoneSwift integrate with field service management software?

Yes! FoneSwift integrates with major field service management platforms including ServiceTitan, Jobber, Housecall Pro, FieldEdge, ServiceM8, BuilderTrend, CoConstruct, and custom systems via API. The integration is bi-directional and real-time: we pull job schedules, crew assignments, customer information, and job status from your FSM software, and we write back communication history, crew confirmations, customer responses, and job updates. You can configure automated workflows - for example, when a job is scheduled in ServiceTitan, FoneSwift automatically sends appointment confirmations and reminders. Most integrations take 24-48 hours to complete.

How does the safety compliance feature work for construction companies?

Safety compliance is critical for construction companies - both for worker protection and OSHA/liability requirements. FoneSwift automates safety protocols including daily safety briefings (toolbox talks) confirmed with each crew before starting work, equipment inspection reminders (scaffolding, fall protection, power tools), incident reporting coordination (immediate notification to safety officers for any incidents), weather alerts (severe weather notifications to pause work), and compliance documentation (maintains records of all safety communications for audits). The system can also verify proper PPE, confirm site-specific safety requirements, and track safety training expiration. This proactive safety management reduces incidents, demonstrates due diligence for insurance, and ensures OSHA compliance with minimal administrative burden.

Can FoneSwift help with customer communication during projects?

Absolutely! Customer communication is a major pain point in construction - customers constantly call asking "when will you arrive?" or "is the job done?" FoneSwift automates proactive customer updates including appointment confirmations (when job is scheduled), morning-of notifications (confirming crew will arrive today), en-route alerts (crew is 30 minutes away with ETA), arrival confirmations (crew has arrived at job site), progress updates (project milestone notifications for multi-day jobs), delay communication (weather or material delays explained proactively), and completion confirmation (job finished, requesting payment and feedback). This proactive communication reduces customer inquiry calls by 70% and dramatically improves customer satisfaction. Happy customers leave better reviews and provide more referrals.

Is FoneSwift suitable for multi-location construction or service companies?

Yes! FoneSwift is ideal for companies operating across multiple locations, territories, or markets. The platform allows you to create location-specific phone numbers and branding, route jobs to crews based on geographic territories, manage different service offerings by location (residential vs commercial, different trades), track performance across all locations with comparative dashboards, and maintain consistent communication standards while allowing location-level customization. For franchises or multi-location operations, corporate teams can ensure brand consistency while franchisees manage their local operations. The system also supports multi-state licensing and compliance requirements.

What kind of analytics does FoneSwift provide for field service operations?

FoneSwift provides comprehensive field service analytics including dispatch efficiency (average dispatch time, crew response rates, acceptance rates), schedule optimization (crew utilization rates, drive time vs work time, jobs per crew per day), customer experience (no-show rates, arrival time accuracy, completion rates, satisfaction scores), estimate conversion (quote volume, conversion rates, follow-up effectiveness, average job value), and revenue impact (recovered revenue from reduced no-shows, additional revenue from estimate conversion, crew productivity gains). All dashboards are real-time and can be filtered by crew, territory, service type, or time period. You can identify top-performing crews, optimize routing, and improve operational efficiency. The insights help you make data-driven decisions about staffing, territories, and pricing.

Still have questions?

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700+ Construction & Service Companies Already Using FoneSwift

Ready to Streamline Your Operations?

See how FoneSwift can reduce no-shows, improve crew utilization, and boost customer satisfaction - all in a personalized demo for construction and field service professionals.

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Free FSM integration setup
Multi-trade & multi-location support
30-day money-back guarantee